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Hi! How may I help you with-
I see, you are contacting us regarding your order-
Please allow me a minute to look into your order details, I would be glad to help.
Let me transfer the chat to the right team to help you with the same please.
We are sorry for such experience with us.
I hope I was able to resolve your concern?
Will there be anything more I can help with at the moment? I would be happy to help.
Your welcome, Take care.
Please allow me a minute to read your conversation and help you further.
Thanks for waiting.
I need to arrange a call back from the right team to help you with the same.
Please let me know your contact number.
Should I refund in Amazon account or your payment card please?
Please allow your bank 3-7 working days to reflect the refund.
I have also extended your prime membership for a month with no charge as a goodwill gesture.
I will extend your prime membership for a month with no charge as a goodwill gesture due to this inconvenience if that helps?
I have also added 5 GBP of promotional credit in your Amazon account as a goodwill gesture. It will apply automatically for your next order sold and fulfilled by Amazon.
I will add 5 GBP of promotional credit in your Amazon account as a goodwill gesture due to this inconvenience caused if that helps?
We are sorry that you have not received your parcel. Just to confirm if you have checked at safe place or with family members please?
It may have been lost during delivery as you have not received it. Accept our apologies for the inconvenience caused due to this.
If I send you a replacement, would that be helpful to you, or would you prefer full refund please?
This parcel seems to be lost in transit as we don't have any update from the carrier regarding it. I am able to issue full refund in this case and would suggest you to reorder if you still require it.
You can reorder with fastest delivery available,
I will waive off the delivery costs for you as a goodwill.
In this case, I will file claim against the seller for reimbursement. Seller will be investigated regarding it and necessary actions would be taken.
I've submitted an A-to-z Guarantee claim on your behalf. Our A-to-z Guarantee claims investigation team will get back to you via email within 24 hours.
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