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I will be happy to help you.
How may I help you today?
I am sorry to know that you have not received your order.
I am sorry to know about your concern.
My apologies for the inconvenience caused.
Please do not worry I will certainly look into this for you.
Please give me a moment to look into this for you.
I will take over this chat from here.Please allow me a me a moment to check the previous conversation.
Usually I would send replacement but unfortunately the item is from seller. In this case we do not have option to create replacement from our end.
Therefore to help you in this case I will be happy to issue the refund so that you could reorder or look for alternative as soon as possible.
I have checked and in this case I would be happy to help you with either refund or send you a replacement order.
which option would be best for you?
Would you like your refund in your gift card or your original payment card?
I have successfully issued the refund.
Please allow your bank 5-7 working days to process the amount into your account.
The refund balance should reflect in your gift card balance within 2-3 hours.
I hope I was able to address and resolve your concern today?
I hope your concern has been addressed?
Should you have any further concern, please feel free to contact us anytime.
Thank you for contacting Amazon. Have a great day.
Merry Christmas to you and your family in advance.
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