Notes

Hi! How are you today?
Hi! How may I help you with-
I see, you are contacting us regarding your order-
Please allow me a minute to read your conversation and help you further.
Thanks for waiting.
We are sorry for such experience with us.
Please allow me a minute to look into it, I will be glad to help.
I hope I was able to help with your concern today? I hope I was able to hep with your query? I hope I was able to resolve the issue?
Could I be of any more help today?
Your welcome, Take care.
Please allow your bank 3-7 working days to reflect the refund.
I need to arrange a call back from the right team to help you with the same. Please let me know your contact number.
Should I refund in Amazon account or your payment card please?
If I refund in Amazon account, it comes within 4-24 hours; if in payment card, bank may take between 3-7 working days to reflect. What would be your preference please?
I have created the replacement successfully.
I have issued the full refund successfully.
I have also extended your prime membership for a month with no charge as a goodwill gesture.
I will also extend your prime membership for a month with no charge as a goodwill gesture due to this inconvenience if that helps?
I will add 5 GBP of promotional credit in your Amazon account as a goodwill gesture due to this inconvenience if that helps?
It can be returned for full refund. Will that be helpful?
Would you like to return it for full refund or replacement please?
We are sorry that you have not received your Parcel. Just to confirm if you have checked at safe place or with family members please? It may have been lost during delivery as you have not received. Accept our apologies for the inconvenience caused due to this.
If I send you replacement, would that be helpful to you, or would you prefer full refund please?
It can be returned for full refund. Will that be helpful to you?
As the item is sold by third party seller, unfortunately we don't have the option to send replacement, otherwise I would have offered it to you.
This parcel seems to be lost in transit as we have not got any update from the carrier regarding it. I am able to issue full refund in this case and would suggest you to reorder if you still require it.
You can reorder with the fastest delivery available, I will waive off the delivery costs for you as a goodwill.
I have sent an email to the seller on your behalf regarding it. Seller may take upto 2 business days to get back to you, however usually seller replies within 24 hours. You will receive an email as soon as seller replies.
I have filed claim against the seller for reimbursement. Our A-z Guarantee claims investigation team will get back to you via email within 24 hours.
In this case, I will file claim against the seller for reimbursement. Seller will be investigated regarding it and necessary actions would be taken so that it should not happen again.

Don't worry, I see, it has been cancelled. If you see, amount would be in pending transactions with the bank. It will not be taken out. It will be available again within 3-7 business days.
May I have the charge id please? It would be mentioned next to the charge in bank's statement.
I have arranged the call. Have you received?
Let me transfer the chat to the right team to help you with the same please.
Message us should you require help with anything more, Take care.