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Thanks for writing in.
We understand your concern that you are facing issues with your 'HP 15q APU Dual Core A9 - (4 GB/1 TB HDD/Windows 10 Home/2 GB Graphics) 15q-by002AX Laptop'.
We are sorry for the trouble that you had to go through.
Since the product was delivered to you on November 08, 2018, it has crossed the seller's 10 day replacement policy period.
We'd like to let you know that you can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centre within the warranty period.
Here is the brand support link and customer support number:
https://support.hp.com/in-en/service-center
1800-180-1810
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
In case there’s anything else we can help you with, please feel free to write to us and we'll help you out.
We would like to thank you for your understanding.
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