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I'm so sorry for this delivery mix-up and appreciate that you took the time to write to us. Rest assured that you weren't charged for anything you didn't order.
I appreciate your efforts in writing back to us with the details. I tried locating the order with the details you’ve provided.
Unfortunately, we are unable to find the order.
However there is no cause for concern. In this case, we suggest you to check the package again and write back to us with the following information:
* Correct Order number
* Shipment ID
* Tracking Number
Under the barcode, there will be a line in the following format:
Djdf348ZJzN/1/-.27/std-uk/+12345678987654321/302 (04/12)
The shipment ID is the part before the first forward-slash (/), or in this case "Djdf348ZJzN".
Otherwise simply take a picture of the parcel and attach your image to the reply as a PDF, JPG or PNG file. Please reply to this email with the information so that we will happy to assist you further.
I do apologise for letting you write back to us again, I hope you understand that we want to help you with this issue with much accuracy for us to resolve it to your full satisfaction.
Thank you for your patience and understanding in this matter. We look forward to seeing you again soon.
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