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My name is Mary. I am a part of Amazon Customer Service. I'll be happy to assist you today.
I can understand your concern that you are not able to pay for the return of the item "Nespresso Expert Coffee and Milk Machine, Black by Krups".
However, there's no need to be concerned in this regard and I'll be glad to help you with this.
In this case, If you could confirm the cost of returning the item in advance, we'll issue refund for the postage. So that you can return the item without any additional cost.
In this instance, I kindly request you to arrange collection by your own using a carrier of your choosing and contact us with the estimated return postage charge then we will issue an advance refund for the postage.
I've also provided you with three links to arrange a collection for the item. Alternatively you can arrange collection using the any one of the following links return to the address provided below:
http://www.tnt.com/express/en_gb/site/home/send-parcel-now.html
https://www.parcelmonkey.co.uk/
https://wwwapps.ups.com/ctc/request?WBPM_lid=homepage/ct1.html_pnl_ctc&data-cont...
https://www.myhermes.co.uk/send-a-parcel.html#/price
Amazon.co.uk Customer Returns
Amazon Way
Dunfermline
Fife
KY118ST
Should you need further assistance, please do not hesitate to contact us back anytime and rest assured that we will do everything we can to help you.
I hope that you will honor us with another opportunity to prove the quality of our service to you.
We appreciate your understanding in this situation and hope to see you again soon.
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