Notes

Hi Pintu,

Thanks for your valuable time over call.

We understand your concern that you want to know the reason for the cancellation of your product 'Realme 2 (Diamond Red, 32 GB)'.

We’re sorry to let you know that your order was cancelled by the seller due to some unforeseen issue faced by the courier service provider.   

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. 

We've spoken to our concern team and they're looking into this and they'll take utmost care to ensure this does not happen again.

We would like to thank you for your continued trust and understanding.



cx informed about the cancellation of his order hence tagged here...

called cx but rnr hence email and sms sent and tagged here..

We're sorry for the trouble you had to go through.


And also we'd like to let you know that seller has added Rs. 700/- to your Gift card section of your Flipkart account as the inconvenience faced by you.

out of policy hence ASC details given and tagged here..

called cx and his issue has been resolved hence tagging here..

If you have any issue please write back to us within 72 hours with the exact issue and we'll be happy to assist you. 

called cx but rnr hence asked him to write back with exact issue



Incident Id - IN1901072303589620321




Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.   



CX WANT REFUND NOT REPLACEMENT..



Hi,

Thanks for your valuable time over call.  

We understand your concern that you have received different product.

We're sorry for the trouble you had to go through.

We'd like to let you know that the seller will not be able to provide you with the replacement and he can only provide the refund for your product.

If you want refund for your product then please write back to us and we'll be happy to assist you.

Hope this helps.


cx informed about the return policy of the seller and hence tagged here..










CX WANT TO CANCEL HIS ORDER


Hi Sai,

Thanks for writing in.

We understand your concern that you want to cancel your order 'OD113802590288157000'.

We looked up your order and found that it has been cancelled as requested by you.   

If you have any further queries feel free to write back to us.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.   


cx informed about the cancellation of his order..




CALL BACK


Hi Sharath,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9113545757' and '9886437000' to talk to you about your concern but could not reach you.

If you have any issue please write back to us within 72 hours with the exact issue and we'll be happy to assist you. 

However, you can contact us on our toll-free number 1800 208 9898 for any support. Alternatively, you can also choose to reply to this email with your query and we will be happy to help you. 

You can also click on the link to get quick answers to your questions: https://www.flipkart.com/helpcentre 

We hope to hear from you soon.


called cx but rnr hence asked him to write back with exact issue