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I am sorry for any inconvenience this has caused you.
From your email, I understand that you are concerned about unknown charge in your account.
I have personally made a detailed check but I am afraid to say that we are unable to find any such charges in your account and in your related account as well.
However as you can see this charges in your account then so to serve you best, I kindly request you to please call our Customer Service department on the number listed below, and request to speak to a member of our Charge Enquiries team with the following information:
1) The charge amount and what was the date on which it was taken
2) The last four digits of the credit card charged
3)The annotation next to the charge on the statement
4) Do you have another Amazon account under a different email address?
5) Is the payment card on a joint account or does a family member have access to the credit card?
Our Charge Enquiries team is available Monday - Sunday 09:00 to 18:00, local UK time. Freephone (within the UK): 0800 279 7234. International customers can reach us on +44 207 084 7911.
Further to serve you best, you can also arrange a call back for you at your preferred time by visiting the following link:
https://www.amazon.co.uk/gp/help/customer/express/c2c/popup.html?c2cId=60decaf5-...
Please note that for security reasons, we cannot ask you for the security details over email. This is the only way we can verify account holder's identity. This is the only way to be certain that the request is coming from the account holder and that all personal information is protected.
I wish I could do a lot more for you but I am sorry for not helping you directly. I hope you will understand our limitation on this occasion.
We value your business with us and we are looking forward to serve you more in the future.
Thank you for your patience and understanding with our security measures and we hope to see you again at Amazon.co.uk.
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