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Thanks for writing in.
<RNR>
We'd like to let you know that we tried to get in touch with you on '<>' to talk to you about your concern of amount which is going to be debited from your account, as refund has been processed twice in your card but could not reach you.
<Email team>
We understand your concern about the amount which is going to be debited from your account, as refund has been processed twice in your card.
We’d like to confirm that the seller has refunded Rs.<-----> /- to your Credit card on <Refund Completion date> with the reference number: <--------> and this amount should have been credited by now.
Also, we'd like to let you know that due to an unforeseen issue an excess amount of Rs.<----->/- was refunded to your order to his credit card ending with <--->.
You can view this excess refund on your credit card statement within 30 days from <Date>. The excess amount will be debited from your card within the next 15 working days.
Hence, we request you to check your credit card statement or contact your respective bank.
In case the amount was not credited to your account twice, kindly get back to us we will definitely help you.
We would like to thank you for your patience and understanding.
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