Notes

Hello xxxx,

Greetings from Amazon.

I'm sorry to hear that your Order didn’t arrive, which should be with you by now.

I apologise for the inconvenience caused to you in this situation.

I have through your account and I am afraid to say that I couldn’t find the order you asked about using the e-mail address on your message,[email protected]. Please note that for security reasons we can only send order information to the e-mail address associated with the account.

When you place an order we send you an e-mail confirmation containing all the details of the order. This e-mail is always sent to the e-mail address on the account you used to place your order. If you didn't receive an e-mail confirmation, it's possible that your order didn’t complete correctly. Check all your e-mail accounts before trying to order again.

We are happy to help with any query you may have but we will need the order number or the name of the item(s) you have ordered to do so. You can find the order number and carry out a number of actions yourself such as track packages, change order details or arrange for a return of a product from the 'Your Orders' section of our website:
https://www.amazon.co.uk/yourorders

I apologise as I am making you write again but it will help us to resolve your concern in efficient manner.

Rest assure we will do everything to resolve your concern.

As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause inconvenience to you. Please be assured that we are here to make things easier for you and prevent you from bearing any loss.

Nothing is more important than regaining your trust and support and it's our privilege to have you as our valued customer & we want to make sure you are always taken care of.

I hope this information helps or if there is anything that you need help with, do reach out to us and we'll be delighted to help.

I appreciate your patience, cooperation and understanding in this matter. We look forward to see you again soon.