Notes

I suppose your query is regarding-
How may I help you today?


I am so sorry for this.


Please do not worry. I'll be more than happy to assist you and see what option I have here for you.



Allow me a minute to check this for you.



I have checked this for you.


In this case I can arrange the full refund or the free replacement.
Which one do you prefer?


Thank you for waiting. Appreciate your patience.


Would that be okay?


Could you please confirm me if you want the refund in the payment card or the gift card?


Thank you for confirming.
Let me arrange this for you as per your wish.


In this case I can arrange the full refund for you.


I have successfully arranged the full refund for you.


I have successfully created the replacement for you.


Once your refund has been completed, please allow your bank between 5-7 business days to process it.


It will take 4 to 24 hours to get the refund credited in your Amazon Gift Card balance.


You will also receive an email regarding this once the chat ends.


Also I'd like to apologise for this and to help make up for the inconvenience, I'm extending your Amazon Prime membership by 1 month for free.


Also as a goodwill gesture from my end, I'm extending your Amazon Prime membership by 1 month for free.


I have applied the 5 GBP promo credit to your as a goodwill gesture from my end.


You are welcome.
Hope I was able to resolve your issue?



Thank you.


You are welcome.
Can I help you with anything more today?



Thank you for using our Message Us service.
Have a great day, take care!
Goodbye for now, cheers!




DNR:
I have checked this for you.


I am so sorry that you have not received the item even though it says delivered.


I can see that the item is showing as delivered.


Just to confirm have you checked this with your neighbours and the safe place?


It might be the scanning error from the carrier. Sometimes the item is still with the carrier, however the carriers accidentally mark the item as delivered.


In this case I am contacting the carrier from my end and file proper checks with them.


I am requesting you to wait till 2 January 2019 so that our concern team could investigate about this and get the items delivered to you or the full refund.


Please get back to us if you do not receive the item within 2 January 2019. We will arrange the full refund or the free replacement as per your convenience.


I am requesting you to wait so that our team cloud investigate about the matter and get the items delivered to you or arrange the refund.


As you see that the item is showing as delivered. That is why I am requesting you to wait. It might be scanning error from the carrier.




LATE:
I have checked this for you.


I'm sorry to hear that your order isn't with you yet.


I can see that the last tracking update from the carrier was on "


The tracking from the carrier says "


As there is no tracking update from the carrier since from last two days, it seems that the item is lost.


It seems that the carrier has lost the parcel.


Carriers will be coached for this.



RETURN:
I have checked this for you.


I can see that the return window has expired on " ."


However as an one time exception, I am right away arranging the full refund for you.


However as an one time exception, I am right away arranging the free replacement for you.


You just need to return the item back to us.


You will not be charged for returning the item.


I will create a pre paid return label for you.


You just need to paste the return label on the box and drop the item to the nearest Royal Mail store.


You will receive an email regarding the return label once the chat ends.






PRIME:
I can see that you have been charged for Amazon Prime subscription.


In this case I can cancel this for you and get the full refund for you.


I have cancelled the prime for you.


Also I have arranged the full refund for you.


Also I have turned off the auto renew so that you will not be charged again without your consent.




PROMO:
I have applied the 5 GBP promo credit to your account for the inconvenience caused to you.


It will get apply to your next eligible order.


The promo will get apply to the item which is fulfilled by Amazon.



SELLER ORDER:
I'm sorry to hear about


I can see that your order was placed with a Seller on Amazon Marketplace.


Items ordered via Amazon Marketplace aren’t directly fulfilled by Amazon, and so the best option in this case is to contact the Seller directly.


I have contacted the seller on your behalf.


If the seller does not reply you within 2 business days, please get back to us. We will assist you further with this.


In this case we can file the claim against the seller for full refund.


Should I file the claim on your behalf for the full refund?


Thank you for confirming.


I have filed the claim against the seller for full refund.


Please do not worry. You will get the refund back in your account.


It will get sorted out for you.


You will get an email regarding the claim once the investigation is completed.






I'd like to take this opportunity to wish you a very Merry Christmas and a Happy New Year.



Cx is still typing hence paused.




Cx did not reply.



In this case I need to transfer this chat to the concerned department.



If you need any further help, please feel free to contact us back.