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Please leave your worry upto me, I´ll be more than happy to help you today.
Please allow me a moment while I check this for you.
Hope you are happy with the level of service provided today?
I can see that the order is marked as delivered and you have not received it.
I'd like to give you £5 , promotional credit as a goodwill gesture, for use towards your next Amazon.co.uk order.
Hope you accept this from my side?
As you are a valuable customer.
I can add 1 month free prime extension to your account as a goodwill gesture.
Hope you accept this from my side?
I have created the replacement for the item. Email has been sent to you to return the faulty back in 30 days.
I would love to send you the replacement for the order , as the order is a seller order fulfilled by Amazon. So replacement is not possible , however I can refund you and you can reorder the item.
would that be perfect?
however I can a returns for refund and you can reorder the item.
Customer satisfaction is my only goal here so would like to know what is your preference
A refund or a replacement?
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