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May I have the email address used in this order?
Before I let you go, I would like to tell you that you can give me a score after the chat ends in a brief 2 question email survey. I will really appreciate if you can take a short time to answer it; it's related to the service I have provided you today. Are there any other questions I can help you with?
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I can see that this item is from a third party seller called XXX. For that reason and in order to receive the best assistance regarding your order, please allow me a few moments to escalate this issue directly to them. You should receive a response via email or phone call within 1 business day.
If you don't receive help from them within 1 business day you can contact us back with this reference number $incidents.ref_no and we are going to take care of this.
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I can see that this order has been cancelled according to Walmart policies, https://help.walmart.com/app/answers/detail/a_id/30/kw/payment. "(gift cards cannot be used to purchase other gift cards)".
I can definitely provide you general information about XXX. However I am not the expert in that area and I don't want to provide you information that can not be useful. For that reason we have an special department who is going to take care of this. They are our XXX team and you can contact them directly at XXX.
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I am really sorry to hear you haven't received any notification about this, however I can see this item was delivered to the store on XXX. IT was signed by for XXX.
You can contact directly to the store at XXX, to verify this information.
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◾Spartanburg 8092: FL, GA, KY, NC, SC, VA, WV and Washington, DC
◾Texas 9153: AL, AR, CO, KS, LA, MS, ND, NE, NM, OK, SD, TX
◾Indianapolis 9193: IA, IL, IN, MI, MN, OH, WI, MO, TN
◾Las Vegas 9195: AZ, CA, ID, MT, NV, OR, UT, WA, WY
◾Johnstown 9196: CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT
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Unfortunately this item seems to be out of stock and cannot be replaced. I do apologizwe for the inconvenience.
I can process a refund instead. Would that be okay?
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CC. 1-877-294-7880
Sav. C. 866-224-1663
P.P before August 1, 1-877-968-6391
P.P after August 1, 1-877-538-4389
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