Notes

I got the following response from Ubisoft technical support...

Hello senseidongen,

Recently you requested personal assistance from Ubisoft Support. Below is a summary of your request and our response. If you require further assistance, please click on the link below to update your ticket.

We will assume your issue has been resolved if we do not hear from you within 4 days.

If your issue remains unresolved, please update your question by clicking HERE after reading the response below. Please do not reply directly to this email.

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Ubisoft Support wrote:

It seems this issue is not related to the keys, they are active on your account but Uplay does not seem to be connecting to the servers correctly. If you are still experiencing this issue, please follow these instructions to help improve your connectivity:


1. Start by updating any anti-virus or personal firewall software that may be installed to your computer system. This includes your windows firewall as well as updating the firmware for your home router. If updating these programs does not resolve the issue, you may need to temporarily shut-down the associated program or bypass the router and establish a direct connection to your modem.

2. If it is not possible to shut-down your firewall, you will need to configure your router or firewall to allow the following ports for the best possible connection:

[TCP & UDP] 3074, 80, 443, 24650, 24659

[TCP] 13000, 13005, 13200-13999

Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturers website.

3. You may also encounter problems due to applications running in the background on your computer system. When playing Ubisoft games, please be sure to close all running background applications. You can find the steps for this listed below.

- Open your start menu and look for Run (Win XP), Start search (Win Vista), or Search programs and files (Win 7)
- Delete anything on the Open line that you'll find there, and type in the word MSCONFIG and press the Enter key to bring up the system configuration utility
- Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup (if it is not already selected) (If you don't see this, make sure you've clicked on General, near the top of the window)
- Once you've chosen Selective Startup, uncheck 'Load Startup Items'
- Once you're done here, click Apply & OK, and let it reboot your computer

Try again. If it works, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and in a trial and error fashion, disable some programs using the startup tab (in the msconfig utility) to try to find the culprit.

*Keep in mind that this is a temporary solution and any changes can be reverted by returning to the MSCONFIG utility and re-selecting 'Normal Startup"

4. There may also be certain restrictions set by your ISP. If you continue to have trouble, please contact your ISP for details on any specific restrictions on the previously mentioned network ports.

5. Try cleaning your HOSTS file by clicking on the Fix it button on the article found http://support.microsoft.com/kb/972034


Right, so unless we're all running the *exact* same troublesome background applications/have the same firewall and anti-virus/having the same router issues, I don't think the problem is really at our end... Especially as I'm getting this issue in every single ubisoft game I own