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Greetings from Amazon.
I understand your concern regarding the collection of the item " HoMedics Shiatsu Max 2.0 Back and Shoulder Massager - Adjustable Massage Chair, Relaxes Shoulder, Back and Upper Leg Muscles with Shiatsu, Rolling, Vi ".
I apologise for the inconvenience caused to in this situation.
I have contacted the carrier (Hermes) and asked them to collect the item at the earliest possible.
In this situation, we can assume your collection will take place within 24-48 hours.
In if the item has not been collected within the given time frame, please let us know we will be happy to help you further.
Alternatively, I kindly request you to arrange collection by your own using a carrier of your choosing and contact us with the charges incurred in returning the item and we'll be glad to issue a refund for the charges.
Please reply to this e-mail and attach your receipt to the reply as a PDF, JPG or PNG file.
I've also provided you with three links to arrange a collection for the item. I kindly request you to arrange collection using the any one of the following links return to the address provided below:
http://www.tnt.com/express/en_gb/site/home/send-parcel-now.html
https://www.parcelmonkey.co.uk/
https://wwwapps.ups.com/ctc/request?WBPM_lid=homepage/ct1.html_pnl_ctc&data-cont...
Amazon.co.uk Customer Returns
Amazon Way
Dunfermline
Fife
KY118ST
When we receive your return, we'll issue the refund and send you an e-mail confirming the amount. When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details, please allow your bank between 5-7 business days to process it.
Trust me, if there was an option to arrange a collection, I would have done this for you at the first instance itself.
As our valuable customer your satisfaction is our top priority and we do not intend to cause any inconvenience for you.
Once again, I apologise for all the trouble you have faced due to this situation.
I appreciate your patience and understanding in this regard. We look forward in seeing you soon.
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