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Hi Kirk,
Thank you for writing in.
We understand your concern about 'Buyback Guarantee'.
We would like to let you know that this policy will ensure that you get the best exchange value for their old products along with guaranteed future buyback price. The buyback price will always be higher than the regular exchange value.
This is how you can redeem 'BuyBack Guarantee' at the time of exchange:-
-You can log in to their Flipkart account used while placing the order for the old phone
-Select the new product they wish to purchase
-Get the buyback value as an exchange discount on the new purchase
Some Important points are given below to note:-
-The guaranteed buyback amount is available on products listed by selected sellers where the value of the product will be higher than the BuyBack discount and the new product should be available on Flipkart under exchange offer
-The BuyBack amount is valid on products in working condition
-The product should be in working condition with the screen intact
-You can choose to exchange the product even after the 'BuyBack' policy period expires, however, BuyBack price will not be applicable. The product can still be exchanged on Flipkart at the product exchange price available at that point
-There will be a nominal pick up charges applicable during exchange
-At the time of pick-up, the FE will perform the basic checks on the product and it should meet the conditions as mentioned in the below table
-While purchasing 'Buyback Guarantee Policy' for mobiles/ laptops, if 'Out of Stock' message appears on the check-out page, it's due to PIN code serviceability. In such cases, request the customer to try with different PIN codes
For more information about 'How to Redeem BuyBack Guarantee' you can visit our page by clicking the link given below:-
https://www.flipkart.com/buyback-guarantee-store
If there's anything else we can do for you, please let us know and we'll be happy to help you.
Hope this helps.
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