Notes

Thank you so much for contacting Walmart.com Kenneth it has been a pleasure to help you out! I hope I have taken care of you in the best way possible. You might receive a brief survey to your email with two questions. Please help me rate my service in the 1st question. I will appreciate your feedback. The 2nd question is to evaluate your general

Please accept my sincere apologies on behalf of Walmart for the inconveniences this has caused you.
In order to rectify this issue let me tell you, this item has been successfully replaced.
I'm sorry to know that there are missing items in your package, no worries, I will do my best for helping you in the best way possible.

I'm sorry to know that you haven't received your order yet, I am not sure how that happened but I will do my best to take care of you.

I’m so sorry for all the inconvenience with your order, I am not sure how that happened but I will do my best to take care of you.

Hello, Who do I have the pleasure of speaking with?

I'm so sorry to know that you have received the items damaged, I am not sure how that happened but I will do my best to take care of you.

Sure, I will check the status order right now to know where it is.

Thank you so much. May I place you on a brief hold while I look into this?

Perfect, if you allow me one more minute, I will process it for you right now.

Sure thing, Please allow me 1 more minute I will process it for you right now.

Thank you for waiting , I've checked your order and the tracking shows it as delivered, so since you never received it, the package could have been lost or the tracking was updated wrongly, but no worries, in cases like this we can offer you a replacement if you still need it.

Before to close this chat let me inform you that you may receive a brief email survey regarding your experience with me today, and I would really appreciate your feedback.

Thank you for waiting , I've checked your order and the tracking shows it as delivered, so since you never received it, the package could have been lost or the tracking was updated wrongly, however, let me inform you that your item is sold by: they are one of your third party seller, and I have to escalate this issue to our higher department to get a prompt service regarding this matter, you will informed if it's possible to send you a replacement if not, you will receive the refund, and you are notified about this in one business days either through call or via email.
Would like me to request a replacement to our higher department?

I just want to make sure that you are still with me?
I’m still working on your order as of the moment.

I was trying to access, but that billing address doesn’t match the one used to place the order.
Can we please double check the billing address?

Walmart.com 1 800 966 6546
1 800 9256 278 Stores
unfortunately, the seller has not updated the stocks of the item yet

https://www.fedex.com/rms
APACGuatemala – Walm8rt2014

Spartanburg 8092 - Servicing States: FL, GA, KY, NC, SC, VA, WV and Washington, DC
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Johnstown 9196 -Servicing States: CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT
NEVER choose "other recipient"

Sure I will provide you the information you need to get in touch with our Saving Catcher team.

Well, let me inform you that for security purposes we are not allowed to check this information in order to avoid fraud but we have a Walmart department who handles this information. I will kindly ask you to please contact to our Savings Catcher team to follow up your case directly at 866-224-1663.
The Savings Catcher Hours of Operation is Monday through Sunday 7 AM - 9 PM CST. Or you can contact them: [email protected], they will be assisting your properly regarding this matter.