Notes

Hello! I hope you are doing good today.

How can I help you?

*EMPATHY
I will be more than happy to help you with your request.

First, I apologize for this incident with your order, but don´t worry, I am here to help you and provide you a resolution.

First, I apologize because you have not received your order yet, but don´t worry, I'm here to help you and provide you a resolution.

First, I apologize because you have not received your refund yet, but do not worry, I am here to help you and provide you a resolution.

Thank you so much for your understanding.

I feel happy because I was able to help you today.

I apologize once again for any inconvenience that you have experienced at this time.

*ORDER LOST AFTER DELIVERY - IN TRANSIT
I am sorry, I have tracked your order and unfortunately, I do not see any movement in the package. Your package may have been lost (). I understand how frustrating it is to pay for an item and not receive it.
We will talk to our carriers to avoid problems like this in the future.

Would you like me to send you a replacement?
Would you like me to send you a replacement or do you prefer a full refund?

*ORDER IN TRANSIT
I can see on my system that your order will be delivered on () in this link you'll be able to track you order.
I do apologize for this delay in your order, we will talk to our carriers to avoid problems like this in the future.

We are having some delays in some orders for high season.

*LOST SIGNED
I can see on my system that your order was delivered on () and signed by () in this link you'll be able confirm the information.
I do apologize for this incident with your order, then my kindly recommendation is contact your financial istitution to process a refund of () because you didn't receive your order.

*REFUND NOT RECEIVED
I understand how you feel (). But I really want to help you. In this case, I need to escalate your Issue to a higher department to process a refund of () our team will contact you with a resolution in this email address () within 48 hours.

May I escalate your issue?

I have already escalated your issue (). Do not worry, you should receive an answer in your email address within 48 hours. If you do not receive any response within 48 hours, please contact us again to help you.

*SAVINGS CATCHER
Just to be sure, did you try to contact our savings catcher team before?

I understand how you feel (). But I really want to help you. In this case, I will provide you with the phone number of our Savings Catcher Team (866-224-1663) because I am not able to see any information from your Savings Catcher account through chat to protect your information. But do not worry, our team will be happy to help you with your request.

Savings Catcher hours of operation Monday through Sunday from 7 AM to 9 PM CST.

*MARKETPLACE
I understand how you feel (). But I really want to help you. In this case, I need to escalate your issue to our marketplace seller () to process a refund or replacement of your item. They will contact you within 24 hours.

May I escalate your issue?

I have already escalated your issue (). Do not worry, you should receive an answer in your phone number or email address within 24 hours. If you do not receive any response within 24 hours, please contact us again to help you.

*PLACE ORDER
But to help you I could create a request to call you now, and one of our agents could place the order for you without problems.
Do you agree?
Just to confirm, is this your phone number?
Could you provide me your phone number please?

I have already created a request to call you now, do not worry you'll receive a call within 5 minutes to place your order.

*GIFT INCLUDE (HIGH SEASON)
Walmart will place an empty gift card in a shipment from Walmart.com and the customer can load it with money and give it as a last minute gift to a neighbor or friend!
To load the gift card:
The customer goes to Walmart.com/easygift
Write the number of the gift card
Choose the amount you want to put on the card. and enter your payment information

*PHOTO DELIVERED
I can see on my system that your order was delivered on () This means that your order it is ready to pick up. Then my kindly recommendation is to go to the store and ask for the manager, he will be happy to help you, but you must provide this name () because this person received your order, do not worry.

100% SURVEY
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No problem. I am here to help you.

Before letting you go I wanted to remind you that you may receive a brief three question email survey about your personal experience with me today in some minutes.

I would truly appreciate it if you completed it, this helps me so so much.
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Thank you for contacting Walmart.com
Take care!! Bye Bye