Notes

Hi ! How can I help you with ""?

Hello ! How may I assist you today with " "?

I sincerely apologize for the inconvenience caused to you.

I personally apologies for the situation and this is not the service you deserve being our valuable customer.

Please do not worry ,I will be glad to help you.

Please allow me a moment to check what best I can do for you.

I am really sorry that you have not received the item yet.

In this case to assist you further, I need to arrange a call back from the relevant team.
Please help me with your contact number ?

In this case you are being transferred to a team that can best help with your issue.

I hope you are satisfied and happy with the information provided today by me?

I hope I was able to resolve your concern?

I hope I was able to resolve your concern,anything else I can help you with today?

Apart for this anything else I can help you with?

It was a pleasure chatting with you.
Thank you for using our Message Us service.
Goodbye for now, cheers.
Merry Christmas and Happy New Year.

Should you need anything else, feel free to reach back out.

If I relate to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens.
However, we never want our valuable customer to face such inconvenience as customer's happiness is our first priority.
If I would be at your place, I would have felt the same.

In this case I have two option for you-
1. Free Replacement
2. Refund
Which would you prefer as per your convenience?

Perfect, I have created a replacement for the item with the fastest delivery method.

I have created a free replacement for you and have used fastest delivery method to deliver the item.

I would have love to create a replacement for the item,but as this item is sold by third party seller so we do not have stocks of such items as the seller sales the limited amount of stocks to us.
Hope you understand my limitation here?

In this case I will refund you full for the item right away as I do not want you to wait any more for the item.
Does that help?

Perfect, thanks for understanding, would you like the refund in the gift card or in the original payment?

I have refund you for the item and you will receive an email confirmation for it shortly.

To sum up with this, I would love to extend your prime membership by 30 days.

To sum up with this, I would love to offer you a promotional credit of GBP 5.
Just for better shopping experience.
How does that sound?

I will take this as a feedback and we will look into this matter,so that you as our valuable customer do not face such kind of issue again.

I will take this as a feedback and will look into this matter, so that you as our valuable customer do not face any issue in future.


In this case I will create a return for refund for the item.
And you can return the item from the nearest post office.
And will send you the prepaid return label for the item and you get it via email after this chat.

As I can check this item is sold and fulfilled by third party seller.

PRICE MATCH:-

The prices on our website continuously increases and decreases.

We never do price match for either price for the items increases and decreases.

I'm sorry as we do not have the option to make a price match.

However prices are something which keeps on fluctuating depending upon the market demand and supplies.

I'm sorry , if you feel that way. However Amazon works day night to offer our customer's the best offers.

We'll on a personal note I understand that this is not good, however we are also bounded by the companies policies. I hope you understand our situation as well.


DNR :-


As I understand that you have not received your item even though it is updated in the tracking that it has been delivered.

In this case, I would request you to please wait for 2 business days as sometimes the carrier mistakenly mismark as delivered before even being delivered and try to deliver latter.
Hope you understand that?