Notes

I have checked the details for your concern and as in this case I would like to arrange a replacement with this fastest delivery available or by issuing the full refund on return of this product. I will also help you with a prepaid return label to return the received product back to us.
Please confirm which option is more convenient for you.

I have successfully arranged the replacement for this product and it will be with you on

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Apology
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Firstly please accept my sincere apologies for any inconvenience this situation has caused to you and I will certainly help you with the same.

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FBA Refund
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You are welcome and [], we generally offer replacement if the product is sold and fulfilled by Amazon but unfortunately the product you are referring to is sold by seller and fulfilled by Amazon. These products are not eligible for replacement so in this case to sort this out I would like to issue full refund right away and you may think to place a new order to get this product.
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END chat
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You are most welcome :)
Is there anything else I may help with?
Did I resolve all of your concerns?

Thank you for contacting Amazon.
Have a great New Year :)

Have a great day ahead :)

Message us if you need further assistance.
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Transfer
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I have checked the details for your concern and to assist you better, I am transferring this chat to our concern department and they will help you further. Please stay connected.

I have checked the details for your concern and to help you better with this I would like to arrange a call back from a concern department. May I get your contact number please?
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Refund
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[], you will be glad to know that I have successfully issued full refund for this product. I would request you to please allow 5-7 business days to your bank reflect this refund into your bank account.

you will be glad to know that I have successfully issued full refund of £[AMOUNT] for this product to your Gift Card balance. When you use a gift card to pay for an item, we refund back to your gift card. This amount will be processed to your Gift Card balance within 1 business day. The original expiration date will still apply to the gift card funds. You can access your Gift Card balance via the following link:
https://www.amazon.co.uk/gp/css/gc/balance

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DNR
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As I can see that the carrier has marked the product as delivered on []. May I know if you have checked the product with your family members or with you neighbor, they might have received it and forgot to give it you?

I understand your point and sometime what happened that the carrier update the tracking as delivered in advance and the product used to be with the carrier facility or with the deliver person and they deliver the parcel after wards. So this case I will be glad if you could wait until [] as we are expecting it to be with you by this date.

If it doesn't show up by tomorrow, come back and we'll request a refund or replacement. We appreciate your patience. Is there anything else I can help you with?
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RMA
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[], I have checked the details for your concern and in this case I will be happy to help you by arranging prepaid return label to return the received products back to us for full refund.
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Concession
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I understand the inconvenience this situation has caused and I know that nothing can compensate it but still to make up with this I'd like to give you £5.00 promotional credit as a goodwill gesture, for use towards your next Amazon.co.uk order.

I understand the inconvenience this situation has caused and I know that nothing can compensate it but still to make up with this I'd like to extend your Amazon Prime membership by 30 days.

I have successfully extended your Amazon Prime Membership by 30 days. You can review your renewal details in the Manage Prime Membership section of your Amazon.co.uk account.