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I will be happy to help you.
How may I help you today?
I am sorry to know about your concern.
I am sorry to know that you have not received your order yet.
My apologies for the inconvenience caused.
Please do not worry I will check this for you.
Please allow me a moment to look into this for you.
I will take over the chat from here. Please allow me a moment to check the previous conversation.
Usually I would send you replacement but unfortunately the item sold by third party seller.
In this case we do not have option to create replacement from our end.
I understand this situation has caused inconvenience. We never intend to cause any hassle for you. I would like to compensate this inconvenience.
I am issuing you a promo of GBP 5.00 as goodwill gesture for your next order on items sold and fulfilled by Amazon.
I want to assure you that we care about you and we will do our best to make you a happy and satisfied customer.
Would you like to get your item collected or you would prefer drop off?
I have checked your order and in this case I will be happy to help you with either a replacement or refund.
Which option would be best for you.
Therefore the best option is to help you with the refund on return.
Would you like your refund in your gift card or your original payment method?
I have issued the refund. Please allow your bank 5-7 working days to process the amount into your account.
The refund balance in your gift card should reflect within 24 hours. Usually it takes just 2-3 hours.
I hope I was able to address and resolve your concern?
I hope your concern is addressed?
Should you have any further concern, please feel free to contact us any time. We are there for you.
Thank you for contacting Amazon. Have a great day ahead.
Happy new year.
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