Notes

WELCOME PHRASES

I am sorry for the inconvenience caused to you in this case.
I am sorry for that but the complains and actions related to the carriers and services are solved and processed internally .
But I really appreciate your feedback to give us chance to improve.
You will also get an email confirmation for the same.
Thanks for staying online.
Thank you so much for staying connected.
Customer was still typing hence paused.
Arranged a call back from Amazon Retail as per the  customer's preference.
arranged call back from Amazon logistics

cx went idle without confirming if the issue is resolved hence paused
Thank you for your faith in us.
I highly appreciate your patience and understanding in this issue.

OFFER HELP

Hello ,how may I help you today?
Hello ,how may I help you with the order for," "?
How may help you with," "?
Hello , I will surely help you with your order for" ".
Hello , I will surely help you to resolve any issue with " ".
As your chat has landed to me, I will make sure this is the last time you are contacting us for this and will sort this issue out for you.
I am sorry to hear that you're facing issue with this item.
I sincerely apologize for the inconvenience caused to you in this case.
I am sorry for the inconvenience caused to you in this purchase.

Please don't worry , I have understood your concern.
Please don't worry. I will be more than glad to resolve this issue for you.

WAITING

Please allow me a moment while I go through the past conversation.
Please allow me a moment so I come up with some solutions to resolve this issue for you.
Please allow me a moment while I check this for you.
Please allow me a moment while I check the order details.

Please allow me a moment to check what is the best I can do for you.


DNR Case

Packages sometimes get mismarked as delivered before they actually arrive.
You should have it by tomorrow.
If not, come back and we’ll pick up where we left off and get you a refund or replacement.
I am sorry that you've not received your order yet.
It should be on its way to you. If it doesn’t show up by tomorrow, come back and we’ll get you a refund or replacement.
As I can checked this item is marked as delivered. However, I also understand that you have not received this item yet.
Sometimes, it happens when the carrier mistakenly updates the status of the parcel as delivered when they are on their way for delivery.
I would request you to please wait till , as this is the maximum time to wait.

CHAT TRANSFER

Please don't worry. In this case to help you better, I need to transfer this chat to a relevant department.
In this case, I need to transfer your chat to the relevant team to help you better.


Feedback
I will surely forward this feedback to the relevant team to

CLOSING

You're most welcome.
Thank you for your understanding and patience.
Does this resolves your concern?
Hope I was able to resolve your concern?
Hope this resolves your concern?
Hope the information provided above helps?
You’re welcome. Is there anything else I can help you with at the moment?
I am happy that I could assist you in this matter.
Apart from this, could I be of any further assistance for today?
I am happy to resolve this issue for you and hope you feel the same ?
It was my pleasure helping you. Thank you for using our Message Us service, Goodbye, take care.
After Continue---------
Thank you for using our Message Us service.
Should you need anything else, feel free to reach back out.
Goodbye for now , take care.

SOLUTION

I have a plan for you.
If you wish I can issue partial refund of GBp 10 and you can purchase the wire from your local store.
And can keep the item.
SORRY PHRASE
I am sorry for making you wait this long.
I am sorry that you had to experience this.
You're are our valuable customer and we never want our customers to face such inconvenience.
Sorry to hear that your issue has not been resolved yet, an unresolved & confused mind isn't what we want for our customer.​
Sorry for third party seller:
I understand that you wish for the replacement.
But I am afraid as this is a seller's item I don't have the option to arrange a replacement.
an e-mail has been sent to The Workplace Depot. You are requested to give the seller two working days to respond.

Offering Help

Please don't worry. I will be more than glad to resolve this issue for you.
So be assured I'll get this resolved for you with the best help possible.
Prime Delivery Late
Whenever you place an order with prime we try our best to deliver it on the guaranteed delivery date.
However, there are a lot of factors that can create a hindrance in the delivery of the item.
As like weather, transport issue or any other unforeseen circumstances at the carrier's end.
Waiving Off Charges ...
I will waive off the delivery charges without changing the shipping method. Please select free delivery for the future orders.

Investigation
I have checked the details and in this situation I am raising an investigation with our internal team on priority.
They will investigate this with the carrier and relocate the order.

Prime Membership Extend
As you're valuable customer to Amazon and to make up with this inconvenience I will extend your Prime membership for next 30 days.

5 GBP concession

To make up with this inconvenience and as a token of apology I will add GBP 5 promo in your account.
To make your experience memorable today I will apply a promo of GBP 5 to your account.
That you can use on your next purchase sold and fulfilled by Amazon.
You're are our valuable customer and we never want our customers to face such inconvenience.

FULL REFUND

Just to confirm you wish refund in payment card or gift card ?
In this situation since you've not received the order I will no longer keep you waiting and issue a full refund for you right away.
Would that be good ?
Once item is received, funds will be credited to your Amazon GC balance and are generally available within 1 hour.
As an alternative to your original payment method, you can receive your refund on Amazon Gift Voucher to expedite your funds availability. Which method would you prefer?

In this case to keep you from hassle of returning the item I will make a one time exception and issue a full refund for you right away. And you don't have to return the item.
Since, you've not received your item I will process the full refund for you straight away.
Would that be good ?
I have checked the details and in this situation you're welcome to return the item for full refund.

UNDELIVERABLE
As I can check we have not received any update from the carrier since,
it might be possible that the parcel is lost somewhere or got damaged.
Retun/Replacement
I can arrange the return label for Royal mail.

I will create a prepaid mailing label for you, so you won't be charged and will send you a confirmation email for the same.
In this situation I will arrange a replacement for you right away.
Just to confirm what would you prefer for returning the item, Royal Mail or Hermes Pickup ?
I have created a prepaid mailing label for you so you'll not be charged for the return.
You'll receive an email confirmation for this as well.

Market Place Request to seller

To help you with this I will contact the seller straight away on your behalf and request them to contact you at the earliest and resolve this issue.
You'll also receive a copy of the email as well.
In this case I can contact the seller on your behalf and instruct him to deliver the order as soon as possible.
you can also check their email in "message center" section in your account.
If you feel that your issue is not resolved by the seller then do not hesitate to contact us, we'll be more than glad to assist you or you can also submit a guarantee
claim against the seller for your reimbursement.
In this situation I have something that is called an A-Z claim, which is to prevent our valuable customers like you from the sellers.

If you wish I will submit the claim against the seller for your reimbursement.
In this case, as the seller has failed to keep up with the Amazon standard I will right away file an A to Z claim for a full refund for the item.

Refund

If you wish I can process the refund in Gift card and it will be credited within 12-24 hours.
So that you don't have to wait for 5-7 days
We’ll issue this refund as soon as the carrier receives and scans the customer’s return.


It usually takes 1-2 weeks to compete the Refund process.

I have processed the refund from my end.

Gift card will be activated within 12-24 hours.

Refund will be credited in your account within 5-7 business days as per the bank policy.

As you're our valuable customer I'd like to offer you a gift from my side. To make your experience memorable today with Amazon I will apply a Gift card of GBP 5 in
your account. Hope you'll like it!


About Charges for £1.00
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201895630
In most cases, an amount of £1.00 showing on your account is related to one of our security measures to confirm the validity of your payment card.

When you order with us, and / or use a card for the first time, or after a long time or update it , we may contact your payment card's issuing bank to confirm that your card is a valid number, and hasn't been reported as lost or stolen. This is communicated via a £1.00 authorisation.But the £1.00 will become available again according to your bank's time line.

However, we don't proceed with the charge and the £1.00 won't appear as a charge on your statement. The authorisation will lapse after no longer than 10 business days.

Upon approval, the requested amount is reserved in your account. This is known as an authorisation.
Need not to worry. It is not a charge, it is just an authorization which is done time to time to verify the payment card.
So that you can make payments easily and without any hasslee.
PRICE MATCH
"Our prices may increase or decrease based on a number of factors and unfortunately, we can’t offer you a refund for the difference between the price in your order
and the lower price you saw on our website"

"You can return the item for a refund, if you purchased it less than 30 days ago. Then re-order the item at the new price, and you'll be able to use the extra money
to buy more games!"

EXCEPTIONAL CASE
And as you're our valuable customer to make your experience memorable with Amazon I'd like to offer you a GBP 5 promotional certificate from my side.
I will make an exception for you as you are our valuable customer

To help you with that I will connect you with the relevant department straight away. They will assist you further with this.
A member of our specialist team will be the perfect person to help you with this.

As you're our valuable customer and to make your experience memorable with Amazon, I will apply a Gift card of GBP 5 in your account. It will be activated within 12-
24 hours.
Customer Willing to Feedback
You can share the feedback for the Amazon Customer Care Services at [email protected]

Difficult Customer - We appreciate your patience and understanding and hope to hear from you soon!

[email protected]
Varsha@

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