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I'm really sorry to hear that.
I will definitely check on your order's details to see what happened.
No problem. I can also have access to your account using your email address. May I have it, please?
Could you tell me what is the specific item, please?
Could you please provide me with more specific information about your request?
The system going to close this chat for now, due to inactivity. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again.
You are more than welcome,
Thank you for the information,
Since your items were delivered at the store, the store's representatives are the only ones able to provide you with the specific information about your item. So, I will need to kindly ask you if are you able to contact them directly at
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