Notes

Hello,

Greetings from Amazon.

I'm sorry to learn that you've not received your order # till now.

Please accept my sincere apology for the inconvenience this situation has caused to you and allow me to check this for you.

I apologise for the inconvenience caused to you in this situation. Please allow me to provide a resolution for you.

I've checked and can see that the tracking is not updated for this, it seems to be lost in transit.


Rest assured that we are here to make things easier for you and we will do whatever we can do to prevent you from bearing any loss.

If there is anything that I’ve missed, simply reply to this e-mail, and we would do our best to assist you further.

We look forward to see you soon on Amazon.

I'm sorry in making you write back to us but this will help you to resolve your issue in a better way.
Rest assured we'll do everything to help you with this.

To help you make up for the inconvenience, I've extended your Amazon Prime membership by 30 days. You can review your renewal details in the Manage Prime Membership section of your Amazon.co.uk account. The membership will now renew on

To assist you with this, I've now contacted the carrier and asked them to deliver the parcel asap to you and I'd request you to please wait for next 24 hours so that the carrier will locate and make the delivery of the parcel at the mentioned delivery address.

If still you will not receive anything than please do let us know by replying to this email, We are happy to process a full refund or a replacement as per the situation.


To help make up for the inconvenience, we've requested a refund of £17.43 for the delivery charges to your original payment method.

Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

In this situation, I've requested a refund of £20.00 on your account. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details.

Further, you can place a new order for the same items with fastest delivery and let us know the order number we'll be happy to reimburse the delivery charges for you.

I hope you understand that we would never want to disappoint a valued customer like you. We always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.

Your patience and understanding are greatly appreciated in this regard.


Hello,

Greetings from Amazon.

I understand that you've been charged for Amazon Prime however you had cancelled the account.

In this situation, I've now arranged a call back for you to discuss it with you.

One of our representative will call you within 24-48 hours.

I hope this helps.