Notes

Thank you for contacting Amazon! Is there anything else I can help you with?
You are most welcome.
As I can see the issue has been already resolved, if you have any further concern please feel free to contact us.
Just to confirm have you checked with your family members and neighbors?
As I have checked that the order seems to be lost.
Will that work for you?
Would that be fine?
I will assist you from here.
In this case I can help you with full refund.
Refund has been issued to you.
It will reflect in 3-5 business days.
I am really sorry for the inconvenience caused to you.
I hope it helps you.
I am really sorry for the trouble caused to you.
I understand your concern that you did not received your order yet.
Please allow me a moment while I check the details for you.
As I have checked your tracking shows that your order is in transit , out for delivery.
Sounds good?
So I request you wait by ........
Are you able to wait?
It will reflect in 3-5 business days.
You are most welcome.
Let me read the previous conversation.
Thank you for the details.
Thanks for confirming.
How may I assist you?
I apologize for the inconvenience caused to you.
I will definitely assist you.
Thank you for waiting.
Thank you for your patience.
You're most welcome.
As I have checked your refund has been issued to your original payment method.
Would you like to have refund in your original payment or gift card?
Will that be fine?
It seems that your issue has been resolved. If you have any further issues please feel free to contact us again.
I'm sorry you didn't receive your package, even though tracking says it's been delivered.
A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day.

In order to make up this loss I can issue the $5 promo to you.
Will that be fine?





Sandeep lines

Hello, how may I help you with your item?
Hello, how may I help you today?
Hello, I understand your concern. Be assured, I will take care of this for you.
I understand you have received the damaged/defective item.
No worries, I'll be happy to check and see what I can do to help.
Could you please help me with the name of the item, so that I can help you better?
Could you please elaborate the query, so that I can assist you in the best possible way?

Paused contact handling.

Hello, I will be assisting you from here.
Please allow me a moment to go through the previous conversation.
​Hope your issue has been resolved by my previous colleague?

Apology lines----
I am sorry to hear you have not received the second item. No worries, I'll be happy to check and see what I can do to help.
I am really sorry you had to experience this. I will try my best to resolve it for you.
I certainly understand the frustration especially since you have mentioned this has happened before.
I completely understand your disappointment. That's definitely not what we want our customers to experience.
No worries, let me check what best I can do.
I'm extremely sorry for the inconvenience caused to you. Let me check what best I can do for you today.

DNR
I am sorry to know you have not received the slicer. No worries, I will try my best to resolve it for you.
Upon checking your order, I can see here it was delivered on - at your address.
Did you ask your family members and neighbors if they received it or check around your home?

REPLACEMENT
In this case you can return the item for free replacement or full refund, whatever you like?
In this case I can help you with free replacement or full refund, whatever you like?
I have created a free replacement for you. You will be able to see the new order number in your account as well.
In this case I will process a refund or replacement for you.

NON-RETURNABLE
In this case you do not need to return the item, you can keep or dispose the item and I will issue the refund for the item.
May I know the reason of returning the item?
So do you want to return the item for a refund?
On this occasion, we don't require you to return the original. You're welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.

REFUND

Do you want a refund to your Amazon gift card or original payment method?
Would you like the refund in your payment card or your gift card balance?
The refund $ has been issued. It will reflect in your Original payment method within 3-5 business days.
Proceeding with the refund to your gift card balance.
The refund has been issued. It will reflect in your gift card balance within 1-2 hours.

UNKNOWN CHARGE

Could you please confirm the last four digits of the card, date of charge and the amount?
I can see you have been an old standing customer with us since
We truly value our customers and always try our best to get the issue resolved right first time.
Please leave it on me and I'll fix this for you and I will do whatever it takes to get it resolved as per your satisfaction.
We believe in a life time customer that is only built on a foundation of trust. Please leave it on me and I’ll get this fixed for you.
I can understand that how you feel about this situation as this is not the kind of experience we would like you to have.
As you are a valuable customer to Amazon, I am issuing a $ gift card to your account right now. Please accept this as an apology from Amazon.

Waiting Lines..
Would you be able to hold on a moment? While I am checking what I can do for you and give you the best resolution.
Please bear with me for further information.
Can you allow me a moment, while I check this for you?

Away
It was my pleasure assisting you. Message us should you need anything further. Do not hesitate to message us again!
How does that sound?

Closing Lines.

You’re welcome. Apart from this, could I be of any further assistance today?
You are most welcome, Is there anything else I can do for you today ?
It was indeed a pleasure assisting an extremely patient and considerate customer like you. I truly appreciate that.
Thank you for contacting Amazon, Is there anything else I can help you with?

RML
How would you like to return this item?
I am creating a pre-paid return label for you for the full refund on your item. How does that sound?
The return label has been generated. You will receive it via email shortly. Is there anything else I can assist you with today?
You may have already received an email about this.

Call Request

I understand a call has to be arranged for you from our calling team.
Call has been arranged.

Order Id :
Issue :
Action taken :
Promise :