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Compromised Diner Accounts/Blocked Orders/Non-Diner Unknown Charges
Diner Charges/Account Question Disposition
Live Order Issues
Order Information Disposition
Order Total Modifications Disposition
Problem with Food Disposition - as of 11/5
Promotion/Code Issues
Technology/Site Issues Disposition
2.getgrubhub
3. 16-45 mins late five dollars in concessions
4. Working together to deliver remarkable and fun experiences for our customers and team members.
5.empathyze with customer .inform the diner that the order was blocked and will not be charged for the order. the diner may see an authorized hold, wich will fall within 5 business days .
if the diner wants more information as to why the order was blocked. let them know that we will escalate the their issue to the blocked order /compromised account to the team review... diner might want to speak to manager then warm transfer to the CXT
5.
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