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Am I speaking with ms.amita.
Are you talking about your product which is libas black kurti and orderd on 21th november.
Do not worry,i will help you with the information.
HOLD:
Amita,May i place your call on hold for 2 minutes so that i can provide you better information.
UNHOLD:
Thank you for being on hold i appriciate your patience.
CLOSING:
Is there anything else i may assist you regarding myntra.
Thanks for calling myntra.have a great day ahead.
1) ENQUERY ABOUT PRODUCT:
I would like to inform you that as i check your order will deliver on or before 25th november.
so request you to kindly wait till the time.
2) REGARDING CANCEL PRODUCT FROM CUSTOMER SIDE:
I understand that you want cancel your order and i want help you out but currently i am unable to cancel your order but do not worry
when your product delivered you will recieve call from (SDA) our courier boy side, than you deny and cancel your product.and also
inform you that you will recieve your paid amount in your source account
3) CANCEL FROM MYNTRA SIDE OUT OF STOCK and goodwill coupon:
I would like to inform you that as i can see your order has been cancelled because its out of stock.because on that time system
not updated so your order placed,but do not worry as a valueable customer myntra provide you a goodwill coupon and
will be issued automatically. you will get upto 40% or 400 on a minimum purchese of 1000/-.and coupon expiry date is***.
4) CANCEL FROM MYNTRA SIDE ANDREASON QUALITY CHECK FAILED:
Sorry for troble you have faced. your order was cancelled because it was last product in myntra and that was failed in quality
check thats why your order was cancelled and also provide goodwill coupon.
5) IF CUSTOMER WANT PICKUP TIMELINE:
"Pick up timelines are decided based on the courier partner to which the return will get assigned. However, the same may vary
from 8 to 10 working days"
6) IF PRODUCT DAMAGE AND CUSTOMER WANT RETURN:
I would like to inform you that i have raise compalint regarding your damage product and you will get update within 48 hours
regarding same that your product return or not
7) Transfer the call on Esclation dep.
i would like to inform you that i have transfer your call to supervisor and superviosor is on call.
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