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Thanks for writing in.
We understand that you are facing an issue for the product '_________'. We're sorry to know that your experience with the product has been an unpleasant one.
We understand that you are concerned about the authenticity of the product and would like to assure you that sellers are mandated to list only genuine and brand new products on Flipkart.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We've spoken to the courier service provider and the seller, they're looking into this and they'll take utmost care to ensure this does not happen again.
We'd like to let you know that if you will face any issue with the replacement product so the seller will be able to provide you the refund for the product.
If there is anything we could do for you please feel free to contact us.
We would like to thank you for your continued trust and support.
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