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I totally understand and I will take care of this.
I’m happy to assist you with your order! For security purposes can you please provide your full billing address and order number?
I apoligze for the experience you've had while trying to get this resolved.
I'm sorry that your order arrived late. I totally understand how disappointing that can be.
.......
Thank you for the information!
I really appreciate your patience, I understand how important is your time.
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I really want to help you but unfortunately I have not heard from you in a few minutes. Are you still there?
I did not hear any response. It's been a pleasure assisting you. I am going to disconnect now. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great day!
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lad:
I really appreciate your patience! I was checking the tracking information and it shows that the order was lost after delivery. I understand how important **item** was for you but don't worry, In order to receive the best assistance regarding your order I'll process you a REFUNDREPLACE
lit market:
I really appreciate your patience!
I've researched your order and have determined that it was lost during shipment. I apologize for the inconvenience. I understand how important **item** was for you but don't worry, In order to receive the best assistance regarding your order from ****center***allow me a few moments to escalate this issue directly to them. You should receive a response via email or phone call within 1 business day.
refund:
I really appreciate your comprehension on this Carrie.
I’ve issued a refund of $**** for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days.
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Please let me know if there is anything else I can assist you with today?
Is there anything else I can do fro you today, big or small?
You're more than welcome, I just want to make sure that you have received the best customer service.
Well, the only thing left for me is to wish you happy holidays for you and your family.
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