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I am sorry for any inconvenience this has caused you.
From your email, I understand that you are unable to sign into your account, because two step verification does not work as you no longer have the old card details/security question that you used for setup this account.
In this situation, I've now contacted our relevant department to get the 2 step verification feature disable for you and after 2-4 hours you will receive link and I would humbly request you to please go through the link to get the two step verification disable.
Further, I've also sent a reset password link to you and after doing the two step verification disable please reset your password and you will not be asked for any code to get into your account.
However, before using this reset link, please make sure you are signed out of Amazon.co.uk and that you have emptied the cookies.
Cookies enable you to retain login information and does not allow to reset a new password successfully.
To make sure you're signed out, look toward the top right of any of our webpages, next to the Shopping basket icon. If you see a message saying "Hello your name. Your Account" point your cursor to it. A menu will appear and clicking the bottom option, "Sign Out", will sign you out of your Amazon.co.uk account.
To clear your cookies the following steps should be taken:
If you are using Internet Explorer, click on Tools > Internet Options > Browsing History > "Delete".
On Mozilla Firefox go to Tools > Clear Recent History > "Clear now".
If you are using Google chrome, select the wrench icon on the browser tool bar > select tools > clear browsing data > select the checkboxes for the type of information that you want to remove > finally Click Clear browsing data.
If you are using Safari, click Empty Cache from the Safari menu > click Empty when asked 'Are you sure you want to empty the cache?', > click Preferences from the Safari menu > click Bookmarks from the Security dialogue box > click Show Cookies > click to choose a cookie from the Cookie dialogue box > click Remove all.
For more information on Cookies, please visit the following URL:
http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=200168080
However, If you are still unable to access your account, I request you please call back us for real-time assistance.
If you need to call us, we can be reached on Freephone (within the UK) 0800 279 7245. International customers can reach us on+44 207 084 7911.
I hope this helps. We look forward to seeing you again soon.
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