Notes

Hello

Thanks for writing to us and bringing it to our attention.

I understand you signed up for a Prime Free trail today and you have been charged for £2.00 and you are not aware the reason for this charge.

I've checked your account and found two authorisations (£1.00 + £1.00) on your account. These pending charge is related with the order#026-4318251-6094751 you have placed on Tuesday, 25 September 2018 03:17 (BST) and Prime free trail authorisation.

I'd like to reassured that this pending charge you could see on your account is not an actual charge. It is just an authorisation for security reason and it will be automatically released by your bank within few days depending on your bank policies.

I would like to reassure you have not been charged for any extra amount on your account.

Please be advised that when you place your order with us or subscribe to Amazon Prime, we contact your payment card’s issuing bank to approve the payment method. This is communicated via a £1.00 authorisation. The authorisation is only released as a charge at the time of dispatch, completing the transaction or when the payment for the subscription is due. It might appear as a pending charge on your statement but the £1.00 will become available again according to your bank's time line.

While most card issuers release authorisations within 3-5 business days, some banks have been known to hold authorisations for extra period.

The authorisation drops off automatically within your bank's individual time frame for releasing unused authorisations. It depends on the policies of your bank, but the authorisation code below may be able to help your bank locate and remove the authorisation in question:

Authorisation Code: 123498

When you contact your bank you will need to provide the above authorisation code.

Should you need further assistance, we are happy to assist you further in a real time assistance to resolve this for you in an efficient and secure manner.

We don't share further information via email due to security reason of the customer´s account and payment card.

Please get in touch via phone. Customer Service can also be reached by phone, e-mail and chat 24 hours a day, 7 days a week using the link below:

http://www.amazon.co.uk/contact-us

As a representative of Amazon.co.uk, I want to assure you that as our valued customer, your satisfaction is our top priority.

Please be rest assured, we'll do anything possible to help you as much as we can and we are here to make things easier for you.

Thank you for your patience and understanding.

Thank you for taking the time to contact us and to bring this to our attention. I look forward to hearing from you.