Notes

OPENING
LAD/NOT RECIEVED
Hello, $contacts.name.first! I hope you are doing well today. I completely understand the importance of this delivery for you. Let me take a look into your order to see what I can do.
Can you please provide me with your order number?

NOT INFORMATION
Hello, $contacts.name.first! I hope you are doing well today. Let me know how can I help you?

Hello, $contacts.name.first! I hope you are doing well today. I do apologize for this experience with the order. Let me take a look into your order to see what I can do.

ROLLBACK/PRICE MATCH
Hello, $contacts.name.first! I hope you are doing well today. I'm more than glad to request the lower price in this item for you.

BILLING ADDRESS
I'm sorry the billing address does not match with our system. Could you please double check the billing address or copy and paste the billing address that appears in your email confirmation?

STORE
After tracked your order I saw our records show that the item was delivered to store on******* it was received by ********. I do apologize that you do not receive your pick up confimation that is due that the item has not been scanned. I kindly suggest you contact directly to store at **** or go there and request that the item will be scanned. Once It has been scanned you will get an email pick up confirmation. You can see that your item was delived on *** and received by *** with the tracking number *** or in this link: *********************

LIT
I've researched your ****** and have determined that it was lost during shipping, since the tracking information don't have movements. I definitely understand this has been such a bad situation and trust me, that is not the experience we want you to have with us here at Walmart.com. In order to do all my best because I know this situation is frustrating I had gotten a replacement for your items. Would you like me to send you a replacement?

LAD
I've researched your ******** and have determined that it was lost after delivery, our records show that the item**** was delivered on **********. I definitely understand this has been such a bad situation and trust me, that is not the experience we want you to have with us here at Walmart.com. In order to do all my best because I know this situation is frustrating I had gotten a replacement for your items. Would you like me to send you a replacement?

MARKETPLACE
I was trying to ******your ********* however how the item is sold and shipped by our marketplace ******* and I sadly tell you that my system doesn't allow me process the *******, but don't worry. In order to receive the best assistance regarding your order from *******, allow me to escalate this cancellation directly to them. You should receive a response via email or phone call within 24 hours. If you don't receive a response within 24 hours do not hesitate to contact us again with this reference number *****

CONTACT TO
I would love help you wit ***** however I sadly tell you that for security propose I do not have access to this information, (due we’ve been experienced a lot of fraudulent cases with the service in the old way), I kindly recommend you contact directly to ****** they will more than glad to help you with this concern. I'm so sorry, I really would love help you, but I do not have the correct tools to provide you this information.

MANUFACTURE DISCOUNT
I kindly inform you that this discount is offered directly by the manufacturer and it is necessary to contact them directly to receive it.


BYE
I appreciate you gave me the change to help you, ******. Before I let you go, I would like to share with you that you may receive a brief email survey regarding your experience with me after you close this chat and to rate your Walmart.com experience, and I would appreciate your feedback so we can improve. Please, let me know if is there anything else I can assist you today?

I appreciate you gave me the change to help you***. Please, let me know if is there anything else I can assist you today?

Thank you so much. You are more than welcome ****. It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com. Have a happy day and happy holidays!

BYE CUSTOMER DIDN'T RESPONDE US.
Due that we don't have a interaction our chat going to close. It's been a pleasure assisting you. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and Happy day!

SAVING CATCHER.
I would like to share with you that starting October 29th, Savings Catchers Customers will only be able to use Walmart Pay to submit and redeem Savings Catcher credits. Stores in regions Florida and Idaho will discontinue Savings Catcher altogether. Also, Walmart Grocery will no longer be eligible for the Savings Catcher program. completely understand you enjoyed with the previous service of Savings Catcher and having an update now might be complicated. However, we are working on security since we’ve been experienced a lot of fraudulent cases with the service in the old way. With this new update, you will make sure that your rewards will be automatically added to your gift card without being afraid to lose the receipt.

I definitely understand this has been such a bad situation and trust me, that is not the experience we want you to have with us here at Walmart.com.

I am very sorry for all the problems faced on this order and we will be working every day to improve this kind of matters.