Notes

WELCOMING PHRASES:
How may I help you with this order?
How may I help you today?
Please don't worry. I will be glad to resolve this issue for you.
Allow me a moment while I check this.

PARKED CHAT:
Please allow me a moment while I go through the past conversation.

DNR CASE:
I am so sorry to hear that you've not received your order.
I have checked that this item is marked as delivered however, I also understand that you have not received this item yet.
Sometimes, it happens when the carrier mistakenly updates the status of the parcel as delivered when they are on their way for delivery.
In this case I am contacting the carrier to locate the parcel and expedite the delivery for you.
I would request you to please wait till (13th December), as this is the maximum time to wait for the delivery.

QUESTIONS:
Hope this would help?
Hope you would understand?
Hope this resolves your concern?
Hope I was able to help you today?
Hope your issue has been resolved?
Hope your query has been addressed?
Please advise what can I do for you in this case?

PRIME MEMBERSHIP EXTEND & PROMO CREDIT:
As you're valuable customer to make up with this inconvenience I will extend your Prime membership for a month.
As a token of apology I am adding GBP 5 promo credit to your account. You can use this in your future orders that are sold and fulfilled by Amazon.

REFUND:
Would you like the refund in original payment card or the amazon gift card balance?
It will be credited to your account within 5-7 business days.


CLOSING:
You're welcome, Is there anything else that I can help you with?
Thank you for using our Message Us service, it was pleasure interacting with you! Goodbye, cheers!
Thank you for using our Message Us service. Goodbye cheers!
It was my pleasure assisting you. Should you need anything else, feel free to reach back out.


MISSORT:
As I see there has not been any update since 21st Oct.
It seems that the item is lost in transit.


FBA MISS-SORT/WRONG ITEM:
As I can check, you have ordered this item from a third party seller.
So in this case we do not have the options to arrange a replacement.
But I can help you with return for full refund and you can reorder this item.
Would that be good?

PayAuth:
In simple words to verify your payment card £1.00 is put on hold with your bank and surely be released by them in your account.
It usually takes 5-7 business days, however it may depend on your bank's processing timeline policy.
Hope you would understand?


Please be assured that your comments will be passed on to the concerned department to further investigate and to take appropriate action.

We never want our customer to face any inconvenience, we always strive to offer the best and most reliable service possible.


Order No: 202-4567333-5900318

Contact ID:A1WTUN0AFPM08A