Notes

K-ID :: A1YGEWZA0UTEVJ


Return less refund (Defective WD item), K-ID :: A1DM4QYXRRIIFN , Order No: 302-8874893-1731547














I need your help to do this: we need the postal receipt as proof of your postage costs in order to process the refund.

Please scan in the receipt and send it as an e-mail attachment to the following e-mail address:

[email protected]

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OPENING LINE

Hello, My name is T Arun Teja. It's my pleasure to assist you.

How can I help you today?

Thank you for the confirmation.
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WAIT

Please give me a moment to check this for you.

AFTER WAIT

Thank you for your patience.
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ISSUE

I'm sorry to learn about the issue you had with this order.

I'm sorry to learn that you haven't received your order yet.

I'm sorry to learn that you have received defective item.

Could you please confirm your order number?

Thanks for confirming.
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LOST

I'm sorry to hear that you haven't received your order - it should be with you by now.

It may have been lost during delivery.

In this case, I can offer you a complete refund or free replacement whichever is convenient for you.
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Replacement

I've placed a new order for the same item to be sent to the same delivery address.

I have also upgraded your shipping method for this order so that you receive it bit sooner.

Refund

I've initiated a refund to your payment card for this purchase in the amount of [ ]

You will receive an E-Mail confirming the refund

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FBA lost

I'm sorry to hear your order didn't arrive. Your order was labelled as "Fulfilled By Amazon" which means it was dispatched by us, but the item was sold by a third-party seller, and I can't send you a replacement.

As a token of apology I would request you please chose the fastest delivery while placing the new order and please do let us know we will remove the shipping cost of your next order.

Return FBA

While this item was fulfilled by Amazon, it was sold by a Seller. In this case, we can't issue a replacement [but you can return it for a full refund / but I can now issue a full refund and you can place a new order if you wish].

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LAST LINES

Thank you for your understanding in this matter.

You're most welcome. Is there anything else I can do for you today?

It was pleasure talking to you. Have a nice Day ahead.

It was pleasure talking to you. Have a nice Evening.

You can end this chat session.

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CHAT NO REPLY END

Your chat session has been idle for 2 minutes, so I'm closing this session. I hope I was of help to you. Feel free to get in touch with us again if you have any more concerns.

Your chat session has been idle for 2 minutes, so system automatically closes this session. Feel free to get in touch with us again if you have any more concerns.

I will send an email with all the necessary information to the email address you provided. You are welcome to contact us again at a later point.

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CHAT TRANSFER CHAT

I will be happy to help you here and will forward your request directly to our specialists. Please do not close the chat window - you will be immediately connected to a colleague. Please give the colleague a moment to read the inquiry. Thank you very much!

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CHAT TRANSFER EMAIL

I'm happy to help you here and will forward your inquiry directly to our specialists. They will contact you as quickly as possible.- chat transfer email.

Further,I have also contacted the relevant department in order to speed up the process.

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UNDELIVER.

I've checked and can see that your order was returned to us as undelivered by carrier.

Orders can be returned for a number of reasons including labels becoming smudged or torn in transit leading to incomplete delivery address information and failed delivery attempts.

You can find more information regarding possible reasons for non-delivery of an item here:

http://www.amazon.de/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&node


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FRd wait


I've checked and it appears that your parcel has been delayed by one to two days due to delays in carrier network .

I'm sorry to hear you haven't received your order yet. In my experience, late packages arrive soon after the estimated delivery date. If you haven't received your package by [INSERT FRD], please let us know and we'll be happy to assist you further.

We'd ask that you wait until [XXXX].

We ask you to wait until then because this order may reach you before a replacement order would. Creating a replacement order at this stage may result in you having to return one of the items. I'd expect that you'll receive the order before then, but if you don't, please let us know and we’ll be happy to issue you with a free replacement or a full refund if a replacement is not possible.

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VSVP

I have checked and can see that your order is preparing for dispatch in our fulfillment center.

I hope you can understand that packaging labeling various process take time.

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We are sure that the delivery has left our house on [], 2018.

We are sorry that you did not receive your deliveries as prime customer punctually and that you had to have such experience.

We always want to offer you an excellent delivery service, which of course means that our shipments arrive safely, on time in your hands and without any problems. Please excuse us for not being able to do this in your case.
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TRANSPORT BESCHWERDE :

Since you have a bad experience with our service, I have forwarded your complaint to our shipping department and asked to send your future order [ on time ] [ in your hands ].

We do everything to ensure that your future orders are received [on time] [in your hands].

Customer concern is regularly evaluated at Amazon.de in order to tailor our processes to your specific needs. Finally, we want to improve your shopping experience steadily.

I have forwarded your issue to our concerned department, that you will not face this problem in future with the transport service.

Furthermore:
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GEDULD

To help you in this case, I have just contacted [ Transport carrier ] and complained about this delay and asked him to quickly place your order at your address.

If it happens that you have not received the article by [ Tuesday ], please let us know.

We will then promptly arrange a replacement or refund of the purchase price for you.

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A1ASZQ3HHKZ4KB - Nicht auf lager


In your case the article that you ordered was took back by the Transport service as it got damaged during transit. Our Transport Services has internally initiated your refund. Now usually i would create a free replacement for this order but it would not be possible for me due to technical reasons as a refund for this order has already been initiated internally.

As you have had a bad experience this time with this order, I will therefore forward a copy of your e-mail to the responsible employee, so that this kind of experience is never faced by you in the future.

I would really like to create a free replacement for this order but as i have already mentioned above that the refund has been initiated internally by the transport service. In this case we can no more create a free replacement for you due to technical reasons. i ask for your understanding here.

As you have mentioned, that you have never had such experience with Amazon.de in the past 10 years, i ask you to please excuse this experience. We will make sure that this never happens again.

Further, i would like you to know that this article is not available as of now on our website but whenever this will appear, an automatic notification will be sent to you and if the price of the product has risen up we will refund you the difference amount.

Thank you so much for your understanding. Please give us a chance to serve you with better services in the future.




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