Notes

Hi!!

I will be more than happy to help you with your request.

First I apologize for this incident with your order, but don't worry I am here to help you and provide you a resolution.

First I apologize because you didn't receive your order yet, but don't worry I am here to help you and provide you a resolution.


Lost ()
I'm sorry, I’ve tracked your order, and unfortunately I don’t see any movement on the package. Your package may have been lost (). I apologize for this incident with your order, we are going to talk with our carriers to avoid problems like this in future.

Would you like me to send you a replacement?

Savings catcher
Just to be sure, did you try to contact our savings catcher team before?

I understand how you feel. But really I want to help you, In this case I am going to provide you the phone number of our savings catcher team (866-224-1663) because I am not able to see any information of your savings catcher account through chat to protect your information. But don't worry our team will be more than happy to help you with your request.

Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.

Marketplace
I understand how you feel (). But really I want to help you, In this case I need to escalate your issue to our marketplace seller () to process a refund or replacement of your item. They will contact you within 24 hours.

May I escalate your issue?

I already escalated your issue (). Don't worry you should to receive an answer in your phone number or email address in 24 hours. If you don't receive any answer in 24 hours please contact us again to help you.

I would like to help you, but for security purposes I am not able to place an order through chat to protect your information. But I have another solution I can create a request to call you and our team voice can place the order for you.

I feel happy because I was able to help you today.

Gift card include
Walmart will drop an empty gift card into a Walmart.com shipment and the customer can load it with money and give it as a last-minute gift to a neighbor or friend!
To load the gift card:
The customer goes to Walmart.com/easygift
Type in the gift card number
Choose the amount they want to put on the card. and enter their payment information

Photo delivered
I can see on my system that your order was delivered on ( ) This means that your order it is ready to pick up. Then my recommendation is go to the store and ask for the manager, he will be happy to assist you, but you need to provide this name () because this person received your order, don't worry.

Survey 100%
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No problem. I am here to help you.

Before letting you go I wanted to remind you that you may receive a brief three question email survey about your Personal Experience with me today.

I would truly appreciate it if you completed it, It helps me so so much.
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The first question is rating our web site and the last two questions are about me specifically and any feedback scored 4+ would be greatly appreciated. I apologize once again for any inconvenience that you have experienced at this time.

Thank you for contacting Walmart.com
Take care! Bye Bye