Notes

Hello, my name is Harsh. How can I help you today?

Could you please confirm your order number with me?

Thank you for the confirmation.

Would you mind holding on for a few minutes while I can check this for you?

Could you please allow me few minutes while I can check this for you?

Thank you for waiting.

You're most welcome. Is there anything else I can do for you today?

Is there anything else I can help with? :)

It was pleasure talking to you. Have a nice day ahead.

****And please don't forget to end the chat using the “End Chat” link in the upper right corner of the window.

We hope to see you again soon! Please click the "End Chat" link to close the window.


CHAT NO REPLY END


You haven't responded for two minutes, so I am ending the chat.

I will send an email with all the necessary information to the email address you provided. You are welcome to contact us again at a later point.

CHAT TRANSFER CHAT

I will be happy to help you here and will forward your request directly to our specialists. Please do not close the chat window - you will be immediately connected to a colleague. Please give the colleague a moment to read the inquiry. Thank you very much!

CHAT TRANSFER EMAIL

I'm happy to help you here and will forward your inquiry directly to our specialists. They will contact you as quickly as possible.- chat transfer email.


Ideal_Wait

This chat has been idle for one minute. I may close this chat after one more minute. If it isn't convenient for you to reply to me at the moment, please contact us again later: [ https://www.amazon.co.uk/contact-us | https://www.amazon.de/contact-us ]


Ideal_Close

Your Chat session has been idle for 2 minutes, so I'm closing this session. I hope I was of help to you. Feel free to get in touch with us again if you have any more concerns.



chat_open/chat_start

1. Hello, my name is {Name}. How can I help you today?
2. Hello, my name is [NAME]. I'll be happy to help you.
3. Hello, my name is {Name}. I will be assisting you today?

Previous_Chat_Disconnect

1. Hello, my name is {Name}. I'm sorry your previous chat was disconnected. I will try and help you with your query.
2. Hello, my name is {Name}. I'm sorry your previous chat was disconnected. Please allow me a couple of minutes so that I can quickly check your concern.

customer _ account_verification

1. Could you please help me with the Door/House Number and Zip/Pin Code for the following address so that we can access your order details?
2. In the interest of customer privacy and account security, I'll need to do a quick security check before I proceed with your concern. Could you please confirm the complete email address and billing/shipping address on your account?

customer_unhappy_account_verification

1. {Customer Name}, the account verification process is a standard procedure to verify we are talking to the account holder. As soon as the authentication is complete, I will be glad to help you with your issue"

Chat_closing

1. Is there anything I can do to help you?
2. Thank you for contacting Amazon. We hope to see you again soon.

[IF CUSTOMER CONTINUES THE CONVERSATION, USE:

To close this window, please click the "end chat" link.]

3. We hope to see you again soon! Please click the "End Chat" link to close this window.

more_info_needed

1. To help you with your concern, may I have [your/the] order number/item name/date of order please?
2. Can you please provide me with your order number so that I can check the status of your package?

Option_to_Customer

1. While I can’t offer you X, I can implement Y
2. I would love to help, however...Here’s what I can do instead…


Wait_ask

1. Could you please allow me couple of minutes while I can review your chat?
2. Could you please allow me a few minutes while I can check this for you?
3. Would you mind holding on for a few minutes while I can check this for you?
4. May I put your chat on hold while I am checking your order?

wait_thanks

1. Thank you for waiting/holding. I have checked the details of your {concern}.
2. I’m sorry to keep you waiting. I have reviewed your problem and here’s what needs to be done to fix it.

3. Do you mind waiting for a minute while I research this for you? Simply stay online and leave this chat window open. Will be that be okay?

4. Thank you so much for waiting. I appreciate your patience and understanding in this regard.

thanks_confirm

1. Thank you for the verification and being an Amazon Prime member.
2. Thank you for providing the order number.
3. Thank you for the confirmation.

General _ Feedback

1. One of our aims is to provide a convenient and efficient service and I realize that we have not met that standard in this case. Please accept our apologies.

2. I'm very sorry that we were not able to meet your expectations this time around. I hope that you will allow us another opportunity to serve you in the future.

3. Thank you for letting us know about that. It's very important for us to get your feedback about something like that. If you have any information you'd like me to pass on about this incident, I'll be glad to do that.

Carrier_feedback

1. Please accept my apologies for this situation. I can see that you relied on us to deliver this order in time for you, and clearly, we have let you down.


chat_transfer

A member of our [Team] team will help you with this. Request you to be on hold while I transfer the chat. One of our [Team] representatives will assist you shortly.

transfer_international

You'll need to contact our partner site, Amazon.[com/ it/ com.au/ ca/ co.uk / fr / uk / cn / co.jp], for more information about [ISSUE], as our international websites operate independently.

chat_anything_else

"Is there anything else I can help with?"

Chat_Closing

We hope to see you again soon! Please click the "End Chat" link to close the window.

Chat Transcript

You’ll have the option to receive a transcript of this chat for your records when you end the chat.

Return_reminder

I am sorry to learn that you have received an email notification regarding the return of an item which you have already returned.

Return_Refund_Info

We may be able to issue you a refund as soon as the carrier receives your package.

Delay_disptach_apology

I'm really sorry to learn that your order has not been dispatched yet.

Order_Place_Error_apology

I'm sorry to learn about the error you experienced that prevented you from placing an order.

Parcel_delay_carrier_confirm

Our carrier has informed us that the shipment on this order may experience a delay by 1 or 2 days, in getting to the customer due to transport delays in their network.

Return_Refund_apology

I'm really sorry to learn that you haven't received your refund yet even though you have returned the item back to us.

Order_Dealy_aplogy

I'm sorry to learn that you haven't received your order yet.

DnR_apology

I'm sorry to learn that you haven't received your order yet even though tracking is showing delivered.

Item_defective

I'm really sorry to learn about the problem you've had with your item.

Wrnog_Item
I'm really sorry to learn about this apparent mix-up during packing.

Hermes_Return_Pick_Up_apology
I’m sorry for the problem with the collection arranged with Hermes.

Account_Issue
1. I'm really sorry you've been unable to access your account.
2. I understand that you are unable to log into your account.

Payment_decline
I'm sorry to learn about the delay in processing your order, which is currently on hold pending payment. It appears that your issuing bank has declined a charge. A bank won't inform us why they've declined a card, they simply reject the charge when we seek approval.

Replace_refund
I can offer you a complete refund or free replacement whichever is convenient for you.

Wait_Apology
You've been very patient, and I apologies that it's taken us so long to resolve this situation for you.

Prime_Cancel_Confirm
I can cancel this subscription right now from your account and issue a complete refund/pro-rate refund of Euro {Amount}.


Payment_Card_Verify
Could you please provide me the last 4 digits of the payment card, you would like to use for this order?

Prime Extension

I'm sorry about this. To help make up for the inconvenience, I'm extending your [IF INVITEE: Household's] Amazon Prime membership by 1 month. The membership will now renew in [MONTH] of [YEAR].

prime_late_extend_no_maximum

I'm sorry to know/learn that the [ITEM(S)] didn't arrive by the [guaranteed/estimated] delivery date of [DATE]. Normally in this case I would go ahead and extend the Prime Membership, however in your case the membership has been extended the maximum number of times.