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Please accept my sincere apology for the delay.
It looks like the item has been lost in transit.
In this case, would you like an replacement for the item or full refund?
Thank you for waiting.
Please accept my sincere apology that you have not received the item yet even though it is showing as delivered.
As I can check, it is an seller item hence an replacement would not be possible here.
In this case, I can help you with the full refund for the item.
Thank you for waiting.
I am sorry that you have not received the item yet even though it is showing as delivered
There is no need to worry.
Sometimes the carrier marked the item as delivered mistakenly while the item is with them,
In this case, I would request you to wait till
If the item is with the carrier,I am very positive you will get the item soon.
If in case, you do not receive the item, please get back to us.
We will help you with best possible resolution.
Would that be okay?
To help you with this, I am transferring this chat to the relevant team.
They will assist you further.
Please allow me a moment.
Thank you for waiting.
There is no need to worry.
To help you with this, I am arranging a call back for you from our delivery team.
Could you please help me with your contact number?
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