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How may I help you today?
I am sorry for the inconvenience caused to you.
Please allow me a moment to check this for you.
Do not worry. I will be more than happy to help you with the issue.
Could you please help me with the last four digits of the payment card number with the expiry date?
Could you please help me with the date of charge?
Thank you for waiting.
Please accept my sincere apology for the delay.
It looks like the item has been lost in transit.
In this case, would you like an replacement for the item or full refund?
As I can check, it is an seller item hence I am unable to create an replacement for the item.
The best I can create an return label so that you can return the item for full refund.
Would that be okay?
There is no need to worry.
In this case, I am contacting the seller regarding this.
I am very positive the seller will get back to you within 2 business days with the best possible resolution for this.
I would request you to wait for maximum 2 business days so that seller can get back to you.
If in case, the seller does not get back to you within 2 business days.
You can file an claim against the seller for full refund.
Would that be okay?
Thank you for waiting.
Please accept my sincere apology that you have not received the item yet even though it is showing as delivered.
As I can check, it is an seller item hence an replacement would not be possible here.
In this case, I can help you with the full refund for the item.
I can add 5 GBP prome in your account, I would really appreciate if you could accept this as an apology.
You can use this for your next purchase.
Please make sure the item should be sold and fulfilled by Amazon.
Shall I process it?
Thank you for waiting.
I am sorry that you have not received the item yet even though it is showing as delivered
There is no need to worry.
Sometimes the carrier marked the item as delivered mistakenly while the item is with them,
In this case, I would request you to wait till
If the item is with the carrier,I am very positive you will get the item soon.
If in case, you do not receive the item, please get back to us.
We will help you with best possible resolution.
Would that be okay?
Thank you for waiting.
There is no need to worry.
To help you with this, I am arranging a call back for you from our delivery team.
Could you please help me with your contact number?
You're most welcome.
Hope I was able to address and resolve your concern?
Is there anything else I can help you with ?
Can I help you with anything more today?
You’re welcome. Thank you for using our Message Us service. Goodbye for now, cheers!
Thank you for using our Message Us service, and we hope to hear from you again! Goodbye!
Thank you for using our Message Us service. I am now closing this chat. If you have any more questions, please don’t hesitate to contact us again. Have a great day, take care!
In case you need any support, feel free to contact me.
Should you need further assistance, feel free to contact us back.
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