Notes

Please let me know your preference?

Thank you for the confirmation, I'll check and help you in this.

Please don't worry I'll help you with the prompt resolution.

Let me know if I’m getting the story right…

************************************************************************************************************ HOLD

Give me just a minute/second while I figure this out for you.

I appreciate your patience.

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Thank you, please let me know the order number, so that I can look into it and help you.

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I want to thank you for taking the time to speak with me and sharing this valuable feedback and this feedback will also help the other costumers who are having the same issue.

*********************************************************************************************************** Dnr Apology.

I am sorry to hear that you have not received your order however tracking shows delivered. I will definitely check and help you with this.


I have checked and found that the tracking for this order shows as delivered Just want to know have you checked all the places where all your orders get deliver?

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I'm sorry to know that some of the items are missing from your package, I will definitely check and help you with this.

I am sorry to hear that you have received damaged item. I will definitely check and help you with this.

I am sorry to hear that you have received defective item. I will definitely check and help you with this.

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Ending lines

You are welcome.

I'm sorry for the problem that you have had.
Thank you for your kind understanding in this being a prime member

I really appreciate your understanding in this case.
Is there anything else I can assist you with today?

Happy holidays!
It was a pleasure assisting you today! Thank you for contacting Amazon. Please click on the "End Chat" to close this window.

*********************************************************************************************************** Refund

I've issued the refund to your original payment method and it will be credited within 3-5 business days to your account and you will also receive the automated confirmation Email for the refund.

I've issued the refund to your gift card balance and it will be credited within 1-2 hours

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DNR
Since, you have not received the item unfortunately it looks like the order is lost or stolen because the order has crossed the maximum time we expect it to arrive. So to help you in this I have two options either I can send the replacement with the fastest available shipping or I can issue the refund for this order.

I have send the replacement for your order with the available fastest shipping and there is no additional charges for the it and you will receive the automated confirmation mail with the delivery date.

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DNR new order
Since, you have not received the item unfortunately it looks like the order is lost or stolen because the order has crossed the maximum time we expect it to arrive. So to help you in this I can issue the refund for this order and you can place the new order with the available fastest shipping and I will remove the shipping cost on your order.

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I have checked and found that there is no tracking updated from November 22, 2018 so I don't want you to wait any further, So to help you in this I'm issuing the refund for your order and I request you to please place the new order with the fastest shipping and I will help you with the free shipping on this order.

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Delay
I have checked and found that your order got delay in transit so to help you i this I need to send a note to the carrier to deliver the package within 24 hours, A delay has occurred and I'm really sorry for this inconvenience. To compensate for this delay I'll issue $5 as a goodwill gesture. So, I request you to please wait for the 24 hours for the package to arrive

I have send the notes to the carrier and asked them to deliver the package within 24 hours and I have also issued the promo of $5 to your account. I request you to please wait for 24 hours for the package to arrive.

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Follow up
I've created a personal follow up to issue the refund and you'll get notified about this refund via email. You don't need to contact us again for this refund. I'll take care of this now from my end.
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Non returnable.

I have checked your order and as I can see that the item is non-returnable so you will not be able to return this. I can understand that how you feel about this inconvenience as this kind of inconvenience is not accepted at all. As I can see that you are a valuable customer to amazon, I can request a full refund for the item right now and you can either dispose the item or donate it.

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FRD wait

I have checked the details, it should was delivered to you by Monday, November 25, 2018, I am really sorry for delay, I can totally understand how it feels like when you valued costumer of Amazon since long time. That would frustrate me, too. I have checked the tracking shows "Package delayed" we expect it would be deliver to you by November 28, 2018. In this case I have two option If you can wait for the order I can issue $10 promo for this delay in your account. If you do not want to wait further I can issue full refund right away

I have checked the details and found that the carrier is Amazon logistics. I am sorry for the delay It is usually does not happen sometimes happened by carrier end. I can totally understand to face such kind of inconvenience being Prime member, this is not acceptable. If I were in your position, I would feel the same way. That would frustrate me, too. I have checked the tracking it shows that item is out of delivery, we expect your item get deliver by next Saturday, December 1, 2018. If you can wait for the item I can help you with $5 promo for this delay.

***********************************************************************************************************Closing account

Due to security reasons we are not authorized to close the account on your behalf.
I've sent you a close account email. Which will guide you how to close account. There's a link where you need to provide your name and email address.
The process of close account will be complete within 24 to 48 hrs.


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AUTHORIZATION CHARGE :-

We only charged you once for your order
When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

Once the order ships out you’ll see only once charge. Other one will get credited as per issuer bank policies.
You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

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Exchange

I'd love to do that but I won't be able to send other size. Instead I can refund the amount for this order and You can place a new order with that size. If you like to get the item fast you can even choose fastest shipping speed and I'll shipping cost right away.