Notes

STARTING
How can I help you today?
How can I help you with this item?
I'm sorry to hear about the issue.
I'll try my best to help you with this.
Please allow me a moment to check.
I hope you won't mind waiting a bit.
I hope your issue has been addressed?

CLOSING
You're welcome again!
Thanks for contacting Amazon.
Bye, Take care!


Should you need anything else, feel free to reach back out.
Thanks for contacting Amazon.
Bye, Take care!



WMS

May I know that have you checked with your neighbours?
If someone would have accepted it on your behalf.
I know how you would be feeling as I would have felt same if I were at your place.
And I understand that being a prime member this is not the service you deserve to receive.
It seems that carrier mistakenly marked the parcel as delivered.

And in such cases we still expect the parcel to be delivered in next 24-48 hours.

FOR FBA
In this case our first option is to arrange free replacement free of charge.

But I can see that you ordered this item from a 3rd party seller.

So we don’t have option to arrange replacement using their own inventory.

But I can help you with the return for full refund.

And if you want the item quick in that case I can issue refund in amazon gift card balance.

Which will be available in next 4-24 hours and you can use that amount to place a new order for it.



REFUND AND REPLACEMENT
I’ve issued refund for this as per your convenience.
I’ve now arranged replacement for this as per your convenience.
I’ve cancelled prime and issued refund for this as per your convenience.
I've arranged new collection for tomorrow.
I've arranged return label and emailed you the same.
I would take 5-7 business days as this is the normal processing time to be taken by the bank.

SELLER Return
As I can see that your ordered it from a 3rd party seller so it needs to be returned to their ware house.
That is the reason you've been asked to pay the postage first, but you'll be paid for that including item cost.
You just need to email return postage receipt to seller one you post item back.
Please be rest assured that your money is safe.

COLLECTIONS
I just checked and it seems that there was some issue in transportation network.
So they were unable to collect it time and I'm sorry that you haven't been informed about the same.


WD/Retail
I’ve checked the details and in this case I can help you with a replacement or refund.

And can help you to return the one you received.

In case if you would like to keep it for use then I can issue partial refund for the same.
In this case I can arrange free replacement or full refund for the same.

AUTHORIZATION
When you place an order with Amazon.co.uk, we may contact your payment card's issuing bank to confirm that your card has a valid number, and hasn't been reported as lost or stolen. This is communicated via a full authorisation for the purchase. However, we don't actually proceed with the charge. This is simply one of the security measures we use to protect our customers.
If you then cancel your order, even though we haven't proceeded with the charge, the bank may hold the authorisation on your card for up to 10 business days.
I just checked and there is no need to worry as this is just a random security check done.
Which occur with help of bank and to confirm if the card is not marked as stolen or lost.
This is communicated via a £1.00 authorisation.
Which is why it appear as a pending charge on your statement but the £1.00 will become available again according to your bank's time line.
And its for every customer to confirm security of their account.