Notes

Dear Sir, I have forwarded your request to the concerned department and the needful will be done in
next 24 working hours.
Sir, your refund date was 2018-11-19 14:56:12 and this amount should have been credited by now.
But, Still if you have not received the refund in your paytm account then we request to you please contact once at paytm helpline center.

I extremely sorry to hear about this, do not worry I am here for your help be assure.
We ensure that such incidents won't be repeated in near future. We are working to make the services better every day and avoid any recurrence in future.
I understand your disappointment. Request you to take this as an exception. I will surely take this and forward as a feedback to improve our services.
I am so sorry to hear that you had a bad experience with us. Allow me to fix this by refunding the full amount back to you. We'll ensure that this issue is looked into immediately & resolved.
I would like to inform you that the money will be credited in your respective account/wallet within 7-10 working days.
Excluding Saturday, Sunday or public holidays.
And you will get the confirmatory mail about the refund within 1 working day.

Do not worry you will get the amount within the time kindly wait for the given estimated time.
If you face any issue you can anytime contact us.
I would like to inform you that we are available 24/7 on chat to serve you.



(Refund related):----

If you agree, Can I raise order cancellation request and initiate refund request.

I understand your disappointment and don't want to leave you as an unhappy customer. Hence, we are initiating the full refund of this order.

Normally refund process take 7-10 working days, But As per your request I am taking your refund request as priority bases so that you will get your refund within 24 hours from the refund initiation date.

I understand your concern and we apologize but we are constantly working on our services to give the best experience to our customers.

I understand sir the issue you are facing however would request you to please wait till estimate time.

Please be assured that the refund request has been raised and you will receive the refund into your account/wallet within timeline.

We are very sorry to inform that this order could not be fulfilled due to some operational issues , we are taking measures to correct this immediately.

We are sorry to know that you had a troublesome experience with food panda meals. We are working to make the services better every day and avoid any recurrence in future. We are looking for your cooperation in this.

I am immediately raising a refund request for this order. The money will be credited to your respective account within 7-10 working days.
Your Refund request has been initiated from our side and you will get a mail in your registered email id within 1 working day.

We regret the inconvenience you may be facing, this could be mostly to prevent unfair voucher usage ,Please try once again to place the order without voucher

I am very sorry! There is very little I can do as of now as its system limitation and can’t be unblocked by me, for more information, please write to our escalation team at [email protected] and they shall further investigate this matter and revert you within 24-48 hours.

We are sorry to know that you had a troublesome experience with food panda meals. We ensure that such incidents won't be repeated in near future. We are working to make the services better every day and avoid any recurrence in future. We are looking for your cooperation in this.

I have noted your complaint and issues and I assure you complete resolution soon, I am now raising a ticket to my service escalation support team and they will get in-touch with you in next 24-48 hours, be rest assured we will ensure that there is nothing left untried to serve you better, please allow this little time to investigate the matter and brink best possible solution for you.

As, I have checked your order cancelled from the restaurant side, might be your ordered item was not available there.


( Replacement)

Now, I request you to follow the steps below :

1) Please add something of your choice( from some other restaurant if possible) to cart around the same price.
2) Choose a card and net banking in payment mode options.
3) Proceed for payment but do not pay and leave it to the final payment page.
We will then pay for a new order as an apology to you.