Notes

OPENING
LAD/NOT RECIEVED
Hello, $contacts.name.first! I completely understand the importance of this delivery for you. Let me take a look into your order to see what I can do. Can you please provide me with your order number and billing address so that I can check the status of your package?

NOT INFORMATION
Hello, $contacts.name.first! I hope you are doing well today.Let me know how can I help you?

Hello, $contacts.name.first! I hope you are doing well today. I do apologize for this experience with the order. Let me take a look into your order to see what I can do.

ROLLBACK/PRICE MATCH
Hello, $contacts.name.first! I hope you are doing well today. I'm more than glad to request the lower price in this item for you.

store
After tracked your order I could see that arrived to store on **********. It was received by ********. I kindly suggestion you contact directly to store at *********. Due your item has not been scanned you have not get the pick up confirmation. Please, contact your store and request that the item will be scanned. You can see that you item was delivered with the tracking number ***** or if you prefer in this link:

LIT
I've researched your order and have determined that it was lost during shipment, since according our records the tracking information don't have movements. I definitely understand this has been such a bad situation and trust me, that is not the experience we want you to have with us here at Walmart.com. In order to do all my best because I know this situation is frustracing I had gotten a replacement for your items. Would you like me to send you a replacement?

LAD
I've researched your order and have determined that it was lost after delivery, since how you said me our records show that was delivered on Monday 12/10/2018 at 11:23 am. I definitely understand this has been such a bad situation and trust me, that is not the experience we want you to have with us here at Walmart.com. In order to do all my best because I know this situation is frustracing I had gotten a replacement for your items. Would you like me to send you a replacement?

MANUFACTURE DISCOUNT
I kindly inform you that this discount is offered directly by the manufacturer and it is necessary to contact them directly to receive it.

BYE
I appreciate you gave me the chance to help you, **** .Before I let you go, I would like to share with you that you may receive a brief email survey regarding your experience with me after you close this chat and to rate your Walmart.com experience, and I would appreciate your feedback so we can improve. Please, let me know if is there anything else I can assist you today?

I appreciate you gave me the chance to help you, ****.

Thank you so much. It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again Thank you for contacting Walmart.com and have a happy day!

BYE CUSTOMER DIDN'T RESPONDE US.
Due that we don't have a interaction our chat going to close. It's been a pleasure assisting you. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and Happy day!

SAVING CATCHER.
I would like to share with you that starting October 29th, Savings Catchers Customers will only be able to use Walmart Pay to submit and redeem Savings Catcher credits. Stores in regions Florida and Idaho will discontinue Savings Catcher altogether. Also, Walmart Grocery will no longer be eligible for the Savings Catcher program. completely understand you enjoyed with the previous service of Savings Catcher and having an update now might be complicated. However, we are working on security since we’ve been experienced a lot of fraudulent cases with the service in the old way. With this new update, you will make sure that your rewards will be automatically added to your gift card without being afraid to lose the receipt.

I definitely understand this has been such a bad situation and trust me, that is not the experience we want you to have with us here at Walmart.com.

I am very sorry for all the problems faced on this order and we will be working every day to improve this kind of matters.

I would love help you with ***** however for security propose I do not access to your *****. In order to get the best assistace with your concern I kindly suggest you contact directly our Walmart Credit team at