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Thanks for writing in.
We understand your concern about your canceled order 'OD114093368065275000' for 'Realme 2 Pro (Blue Ocean, 128 GB)' and you would like to get your product from Exchange offer to Regular offer.
We are sorry to let you know that you are not fulfilled the wishmaster exchange guidelines due to this your order has been canceled by the seller and as per the policy, the product cannot be shipped again once it is canceled.
We deeply value your relationship with us. Unfortunately, we didn't meet your expectations this time and we understand you're disappointed.
We'll let our specialists know about it so that you can experience the change soon while shopping with us.
We assure you that we will definitely share your feedback with the seller and the courier service provider so that you will not experience this again in the future.
Also, the seller has refunded Rs.12454/- for your orders to your Credit Card on December 10, 2018, with the refund reference number: 068499. This will be initiated to your account by December 18, 2018, as per standard banking procedure.
And, the seller has refunded Rs.353/- for your products 'Buyback Guarantee' and 'Complete Mobile Protection 1 Year by Flipkart Protect' to your Credit Card on December 10, 2018, with the refund reference number: 068499. This will be initiated to your account by December 20, 2018, as per standard banking procedure.
If you do not receive the refund by the time mentioned or you have further query, feel free to write back to us or you may call our toll-free number 1800 208 9898 and we’ll help you out.
Hope you'll understand.
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