Notes

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Hi, $contacts.name.first!
I’ve read your concern about ********* and I’ll be more than happy to help you today.
Hello $contacts.name.first!, I hope you are doing well today,
I will be more than happy to take care of your request right away.
Hi, $contacts.name.first! I am really sorry to hear that you didn’t receive your order. I will do my best to provide you a resolution today.
Hi, $contacts.name.first! I am really sorry to hear that your order has not shipped. I will do my best to provide you the reason and a way to fix it.
Hi, $contacts.name.first! I am really sorry to hear that you haven’t received your order. I will do my best to provide you a resolution today.
Hi, $contacts.name.first! I am really sorry to hear that you haven’t received any update about your order. I will do my best to provide you the correct information about your order today.
Hi, $contacts.name.first! I am really sorry to hear that you didn’t receive your order completed. I will do my best to provide you a resolution and a way to get the missing part of the order.
Hi, $contacts.name.first! I am really sorry to hear that your item arrived damaged. I will do my best to provide you a resolution today.
Hi, $contacts.name.first! I am really sorry to hear that your order was cancelled. I will check it and will provide you the reason and a resolution.
Hi, $contacts.name.first! I'm so sorry you received the wrong item. It may be because of an error in the system or when we were processing your order, however I am going to help and work to resolve this as quickly as I can for you today.
For security purposes can you please provide your order number and full billing address?
For security purposes can you please provide your full billing address?
I am sorry to tell you that the billing address doesn't match with the one that was used to place the order, can you please be so kind to provide me the correct that you used to create your Walmart account?

Thank you very much for your patience today, $contacts.name.first, after carefully checking the order, my records show me that the package was delivered on xxxxxxxxxxxxxxxxxx, but since you didn't receive it, First, I want to apologize for any inconvenience that it has caused you and I really want to make this right for you so in this case, please let me know would you like me to process, a replacement without any additional cost for your item?

Of course, you are my customer and I really want to help you and solve this, that's why, I am glad to tell you that, I've issued a refund of *** for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days.
Of course, you are my customer and I really want to help you and solve this, that's why, I am glad to tell you that, I've replaced the *** in your order. You'll receive an email confirmation with your new order number shortly

I’ve tracked your order and unfortunately, we don't see any movement on the package. Sometimes this means that the package is still on its way but simply hasn't been scanned at its last location.
However, because your estimated delivery date of ------ has passed, please let me know, would you like me to process a replacement without any additional cost for your items?

Also I want to make sure I covered all of your questions, is there anything else I can help you with today?
It's been a pleasure assisting you $contacts.name.first, is there anything else I can assist you with today?


You are very welcome. It's been a pleasure assisting you $contacts.name.first. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again.  Thank you for contacting Walmart.com and have an awesome day and have a wonderful holiday! Merry Christmas for you and for your family.

I have reviewed your account and I see that the *** was purchased from our Marketplace seller **** .
In this case that you already contacted with the seller and you didn't receive a positive solution, let me tell you that I am going to escalate this inconvenience to our higher department and they are going to take care of this situation and give you a positive solution in the next 24 hrs via email or phone call, and I really apologize for this inconvenience. Awesome, Thank you so much, don't worry, I am taking care of all this situation, have for sure that you will get a great resolution and this will be solved. This is the incident number for the escalation: $incidents.ref_no.

Thank you very much for your patience today, $contacts.name.first. And after carefully checking the order, my records show me that your item is already delivered at the store but this isn't scanned yet, and in this moment, I am going to send an alert to the store to send you the pick up email confirmation. Sometimes due to a system error the email pick up confirmation isn’t sent and I kindly suggest you to call to the store if you don't receive the email pick up confirmation in 1 hour at: **** or our supplier Fiju is 1-800-937-4686 to confirm this.



Thanks for your value time, $contacts.name.first, Let me comment you that I am really trying to access to all this information and I completely understand your concern and I would like to help you about your Savings Catcher inquiry.

However, because we strive to protect your information secure, only a certain team has access to this data. In this case, I kindly suggest you to contact our specialist Savings Catcher department directly at [email protected] or also call them directly at 866-224-1663, and they will help you without any problem. Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.





Thanks for waiting $contacts.name.first. Please let me inform you that your order did not pass some of our security checks during processing. These checks are in place to prevent unauthorized use of your payment method. In order to treat you right and not just give you bad news I am taking care of this situation; I have opened a case to review your account in case we cancelled it by error due to these security checks.
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I have carefully gone through our records and I am really sorry to inform you that your order did not process correctly. We were not able to process your order due to a problem with our system, in order to treat you right, I will document this situation to prevent future issues with your orders, because we value you as a customer and be assured that we are doing our best to improve our service.
In order to fix this issue, I can attempt to cancel your order and you will be able to place a new order, and we will do everything to process your new order as soon as possible. Please let me know if I can attempt to cancel your order?

You would be able to place your order again after 1 hour and no later than 24 hours after we finish this conversation, this will ensure that our system has enough time to update this in your account and prevent more cancellations. Please, use the same payment method, the same Internet browser and device, and the same registered account to avoid another cancellation. This is very important.