Notes

Return and Refund or Replacement :-

In this case, we usually arrange replacement for the item.
I can see this item is sold by third party Seller and Amazon do not own the stock.
That's the main reason replacement cannot be sent out.
In this situation, I can arrange return for full refund.
I will be sending you a prepaid return label via email by which you can return the item.
How do you like to return the item?
1. Royal Mail
2. Hermes Pickup
Which option is more convenient to you?
I have successfully created prepaid return label.
Confirmation email sent along with prepaid return label.
We’ll issue this refund as soon as the carrier receives and scans the returned item.

Return less refund :-

May I know where you want refund?
1. Refund to gift card balance may take a maximum of 24 hours.
OR
2. Refund to original payment card may take a maximum of 5-7 business days.
Which is the best option for you?
Full refund () initiated into your (payment method)
Replacement :-
Successfully replacement arranged.
It will be send to you with the fastest shipping method available.
Will also send you a confirmation email with all the details.
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DNR WAIT :-

I am sorry to hear this, you did not received your item yet though tracking shows delivered.
Did you received any missed card from the carrier?
Have you checked with your neighbors and all your safe locations?
Sometimes the carrier mis marked the parcel as delivered when its still on the way.
This might be a wrong tracking update by mistake.
In this I would request you to please wait till (FRD ).
If you did not get your item by then. Just get in touch with us we will assist you further.
We ask that you wait until then because this order may reach you before a refund or replacement is completed.
We take full responsibility if any item becomes lost during delivery and we'll be happy to replace or refund if your order doesn't arrive.

DNR, FRD Passed :-

I am sorry to hear this, you did not received your item yet though tracking shows delivered.
Have you checked with your neighbors and all your safe locations?
Have you experience this issue before in past 3 months?
It happens very rarely with Amazon.
As you have not received the items though tracking shows delivered.
I did not want you to wait any further.
In this case, I have two options for you.
1. Full Refund
2. Free Replacement
Which is the best option for you?
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Concession

In the regret of inconvenience caused, to make it convenient for you as one time exception, I can extend your prime membership by one month as a Goodwill gesture.

In the regret of inconvenience caused, to make it convenient for you as one time exception, I will add promo of GBP 5 to your account as a Goodwill Gesture.

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Promo :-
The promo is only applicable for the items sold and fulfilled by Amazon and you won’t be able to see that promo on his account. It will be automatically applied for the next order for the item sold and fulfilled by Amazon.
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Prime Charged :-

If you wish, I can cancel your prime subscription and initiate full refund to you right away.
Prime subscription cancelled successfully and initiated full refund of ().
Confirmation email sent regarding the same.
The amount will reflects into your bank account within maximum of 5-7 business days.
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Marketplace Order:-

I can see the item you have ordered is sold and fulfilled by third party Seller.
Seller has there own carriers and fulfilment centres.

Although Amazon isn't involved in individual transactions between buyers and Sellers, we'll try to assist customers if transactions fall through.

I can see that your order was placed with a Seller on Amazon Marketplace. Items ordered via Amazon Marketplace aren’t directly fulfilled by Amazon, and so the best option in this case is to contact the Seller directly.

I have successfully contacted the Seller. The Seller will get back to you via email within 24-48 hours.
If they did not turn up or did not give any satisfactory response, please get in touch with us. We will file the A-Z guarantee claim against the Seller for full refund.

You can always see all e-mails between you and any Marketplace Seller using the Seller Communications Manager via the following link:

https://www.amazon.co.uk/gp/communication-manager/inbox.html

I can see you have contacted the Seller many times, but unfortunately Seller did not replied even once.
I sincerely apologies on the behalf of Seller. In this case, I can file an A-Z Guarantee claim against the Seller for full refund.
An investigation will be raised, it may take 1-2 weeks.
Once the claim is processed, you will be updated via confirmation email regarding the same.

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Missort :-

I have checked the details, I can see there is no longer tracking is available since ().
It seems your parcel may lost in transit.
I sincerely apologies for the inconvenience.
In this case, I can either process full refund or arrange free replacement for the item.
May I know your preference?

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Closing :-

Does this resolve your concern?
You're most welcome. Can I help you with anything more today?
You're welcome. I hope this resolves your concern today ?
My pleasure. Can I help you with anything more today?
Hope the information provided helps and resolves your concern ?
Hope I was able to address your concern?
I hope I was able to answer all your questions?
Thank you for using our Message Us service, it was pleasure interacting with you! Goodbye now, cheers!
Thank you for using our Message Us service. Goodbye for now, cheers! Take care. Have a Great day ahead!!

Thank you for using our Message Us service, and we hope to hear from you again! Goodbye!
Difficult Customer - We appreciate your patience and understanding and hope to hear from you soon!
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After Continue :-

Should you need anything else, feel free to reach back out.
It was my pleasure assisting you. Message us should you need anything further

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Paused contact :-

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