Notes

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Hi Harish,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 918109747774 to talk to you about your concern but could not reach you.

We're sorry to know that you're facing issues with your 'Honor 7S (Blue, 16 GB)'.

Since the product was delivered to you on November 04, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfil your return request.

Here are a few troubleshooting steps you can try for your product to fix the issue you're facing:

Check for lens protector:

New devices usually have the protective plastic over the camera lens. If not removed, the pictures will not be as expected.

Use the default camera app:

If they are using a third-party camera app, kindly use the default camera app.

Restart the device:

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

Clear data and force stop the camera app:

Perform the below steps on the Camera app.

Pull down the notification panel and open Settings
Open Apps & notifications
Tap Apps
Scroll down and open the app you have an issue with. (In this example, its the Flipkart app)
Tap Storage
Tap Clear Data and confirm by tapping OK
Go back once
Tap Force Stop and confirm by tapping OK

Check for an OTA update:

Things to remember before the update:

Make sure the you're connected to WiFi.
Make sure the battery is charged above 50% or is connected to the charger during the update
Backup any important data, if required.

In the unlikely event of the issue still not being resolved, please get in touch with the brand service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the brand service centre:

https://www.hihonor.com/in/support/service-center/index.html

1800-209-6555

[email protected].

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.

We hope we were able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation.