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LAD/NOT RECIEVED
Hello, $contacts.name.first! I hope you are doing well today. I completely understand the importance of this delivery for you. Let me take a look into your order to see what I can do.
Can you please provide me with your order number and billing address so that I can check the status of your package?
NOT INFORMATION
Hello, $contacts.name.first! I hope you are doing well today. I'm happy to assist you today. Let me know how can I help you?
BAD EXPERIENCE. XD
Hello, $contacts.name.first! I hope you are doing well today. I do apologize for this experience with the order. Let me take a look into your order to see what I can do.
BYE
Before I let you go, I would like to share with you that you may receive a brief email survey regarding your experience with me after you close this chat and to rate your Walmart.com experience, and I would appreciate your feedback so we can improve. Please, let me know if is there anything else I can assist you today?
SURVEY
Thank you so much. It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again Thank you for contacting Walmart.com and have a great night and Happy holidays!
BYE CUSTOMER DIDN'T RESPONDE US.
Due that we don't have a interaction our chat going to close. It's been a pleasure assisting you. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great Night, and Happy holidays!
REFUND, RETURN TO THE CENTER.
I’ve initiated a refund for your item(s). Once the item(s) are returned and checked in at our return center, your refund will be processed. You will receive a confirmation email as soon as the refund is processed and it will post to your original payment method within 5 business days.
KEEP THE ITEM
I have processed a [refund/replacement]. There is no need to return the item to us. You can actually donate or discard it, whichever you see fit.
PRICE MATCH
We've honored your price match request and issued a refund of $[**INSERT AMOUNT**].
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