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We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
Also, we do not have to dissatisfied are valuable and loyal customer as due to the seller' policy we will not be able to help you out and trust us if there is anything we could do for you then we would have definitely help you out.
However, we would like to let you know that your Order ID OD113964068072559000 from seller is available for pickup at our delivery hub.
Below are the warehouse address:
Instakart Services pvt ltd
V Publishers Building, Ground Floor, Sreenivasa Iyer Road
Kottayam
Kerala, 686001
Please read the below points before reaching the hub center:
1. An SMS will be sent to you to pick the product from the pickup hub. The SMS will consists of the hub address, map, location and PIN.
2. You should visit the pickup hub within 5 working days to collect the shipment from the day it has reached the pickup hub as it reached on November 26, 2018.
3, During pick up of the product within those 5 working days, you should produce the OTP to the pick up hub which you would have received through an SMS.
4. Original ID card of the person who placed the order should be produced at the time of pickup in case 'Friends/ Relatives' are collecting the product.
5. If the shipment is Cash on Delivery order, cash should be handed over to the cashier in the hub and the order will be delivered to the customer.
6. In case, you're not willing to pick the product from the hub, the order will be returned as per the current process post 5 working days after the product is inscanned in the pickup hub.
Please feel free to reply to this mail with your query or you can visit our Help Center for quick answers: https://www.flipkart.com/helpcentre
Hope you understand.
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