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Thanks for writing in.
We understand your concern that you want to cancel your order '' for the product '' so that you can get Refund for the same.
We are sorry to know that the wishmaster didn't complete the pickup, as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.
However, we like to let you know that the wishmaster will reattempt the delivery and you can take the ordered product by paying Buyback price of Rs./- at the time of delivery.
In case, if you are not interested in the product, you can refuse the shipment at the time of reattempt delivery of the product.
Not to worry, you can place a new order using the exchange offer with another exchange product.
Here are few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled
In case there’s anything else we can help you with, please feel free to write back to us.
Hope this helps!
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