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I understand that you have not received your package. I will surely help you in best possible manner.
I am sorry to know that you have received empty package. I will surely help you in best possible manner.
I am sorry to know that you have not received your cashback as yet. I will surely help you in best possible manner.
I am sorry to know that you have received partially items in your package. I will surely help you in best possible manner.
Just to confirm are you referring this order
Thank you so much for the confirmation.
Could you please help me with the reason to cancel your order?
Could you please help me with your Order Id?
Thank you so much for providing Order Id.
Yes, sure. Take your time, I am online with you.
Please be online, while I check what best I can do for you.
Please be online, while I look into this matter for you.
Is there anything else I can help for you with?
Please do let me know if you have any further query. I will be glad to extend my available support regarding your query.
You're most welcome Marius. It's my pleasure to assist you today.
Thank you so much for your understanding and co-operation with such a sincerity and politeness.
Have a wonderful Night Marius.
Have a nice day ahead Marius.
Thank you for contacting Amazon. We hope to see you again soon.
To close this window, please click the "end chat" link.
I hope we are connected.
Thank you so much for responding.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!
As I can see that, I have two options for you-
1. I can dispatch the new item for you.
2. I can issue your complete refund.
Please let me know your convenient option.
Thank you so much for the confirmation.
I can initiate your refund in your amazon pay or your original mode of payment.
Which method would you prefer?
I have successfully refunded your refund in your original mode of payment which you had used to make payment while ordering.
I've requested a refund of INR[AMOUNT] to your [PAYMENT METHOD] which you have updated with us.
Your refund will be reflect within next 2-4 business days in your bank account as per the bank policies.
Please be noted that the Saturday, Sunday and any bank holiday is not included in the business days.
I would request you to please wait till the mentioned time line. However this is the maximum time frame to get it reflected in your bank account.
You'll also receive notifications from us once the refund is successfully transferred.
I would like to inform you that we have a specialist team who work on these issues.
Please be online, while I transfer this chat to team for better assistance.
CHAT TRANSFER CHAT
******************
I will be happy to help you here and will forward your request directly to our specialists. Please do not close the chat window - you will be immediately connected to a colleague. Please give the colleague a moment to read the inquiry. Thank you very much!
CHAT TRANSFER EMAIL
*******************
I'm happy to help you here and will forward your inquiry directly to our specialists. They will contact you as quickly as possible.- chat transfer email.
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